Case Officer/customer Service

4 days ago


Smithfield, Australia SuperCare Full time

**Customer Service Representative/Case officer**

Looking for a fulfilling and challenging career in customer service? Look no further than SuperCare We are an established and fast-growing Australian company dedicated to assisting eligible patients with accessing their Superannuation for medical treatment.

**What's on offer?**
- Immediate Start, Permanent Position
- An exciting opportunity to build a career in Customer Service
- Advance your knowledge in the Superannuation and Medical industry.

**The Role**

As a Customer Service Representative/Case Officer, you will have the opportunity to further your career and join a dynamic team in a great office environment. W**e will provide you with all the necessary training and ongoing support to excel in your role.**

In this position, you will be responsible for building and maintaining customer relationships, handling all communications, gathering documentation, and managing the lodgment process for the Early Release of Superannuation initiative for medical treatment through the Australian Taxation Office.

**The Criteria**

We are looking for someone who is enthusiastic, passionate, flexible, and has meticulous attention to detail. You should also have strong oral and written communication skills, be able to manage priorities effectively, maintain and develop client relationships, and work autonomously. Proficiency in Microsoft Office/Google is a must.

**Our Values**

At SuperCare, we value teamwork and encourage the sharing of thoughts and ideas. We have a highly professional approach when servicing our Healthcare Provider Clients, and a passionate and empathetic demeanor when supporting our clients. Everyone in our team plays an equally important role.

**The Benefits**

Joining our team comes with many benefits, including being part of a supportive and ever-expanding team, a solid platform to fast-track your career, expanding your knowledge of and experience within the medical sector, full training on advanced database systems, and deep insight and knowledge into many aspects across the medical sector.

**Salary**: $57,000.00 - $63,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus



  • Smithfield, Australia SuperCare Full time

    **Customer Service Representative/Case officer** Looking for a fulfilling and challenging career in customer service? Look no further than SuperCare! We are an established and fast-growing Australian company dedicated to assisting eligible patients with accessing their Superannuation for medical treatment. **What's on offer?** - Immediate Start, Permanent...


  • Smithfield, Australia FourQuarters Full time

    Smithfield Offices - Great Remuneration - Temp to Perm **Our Client** **Your Duties** Within this role, you will manage a portion of the Customer Service function. Your duties will include, but are not limited to: - Manage phone call customer service in an empathetic way due to the nature of the role. - Review and investigate customer complaints. - Review...


  • Smithfield, South Australia homemirus pty ltd Full time $55,000 - $75,000 per year

    Fast growing flooring wholesaler with national presence is seeking an experienced Customer Service representative to join our small friendly team. Your main responsibilities will be to answer inbound calls of customer's stock and order enquiry and order processing.This role is a mixture of Customer Service and AdministrationKey responsibilities:Managing...


  • Smithfield, Australia HR Ambassador Full time

    Our client is a leader in the **furniture industry** and is looking for an experienced **Customer Service Officer **with exceptional **customer service **skills. **The role will include but not limited to the following**: - Answering enquiries from customers and internal staff regarding delivery issues - Provide knowledgeable, courteous and helpful...


  • Smithfield, Australia Brandstand Downunder Full time

    Based in Smithfield in Western Sydney we are searching for an experienced Customer Care Officer to provide support to our production team. - Previous (1-3 years) experience in a customer care/service role as a minimum. - Computer literacy and understanding of MS Office suite, particularly Excel - Experience in customer facing customer complaints,...


  • Smithfield, Australia Protech Warehousing & Manufacturing Full time

    Are you passionate about delivering exceptional customer service? Do you excel in resolving complex issues, leading teams to success? If so, we have the perfect opportunity for you! As our **Customer Service Team Leader - Escalations**, you will oversee our dedicated escalations team, ensuring that customer concerns are handled promptly and efficiently to...


  • Smithfield, Australia Sirius People Full time

    **Permanent, full time opportunity**: - **Western Sydney Location**: - **Established business in the Building and Construction industry** Opportunity within an established distributor of Building Materials to the Commercial and Residential Property and Construction industry. They are seeking a Customer Services Team Lead to lead from the front and assist...


  • Smithfield, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Smithfield, Australia Supercare Solutions Pty Ltd Full time

    **Join Our Team as a Customer Advisory Specialist at SuperCare!** Are you passionate about providing exceptional customer experiences? Do you have a knack for sales and a deep understanding of products and services? SuperCare is seeking a dedicated and enthusiastic Customer Advisory Specialist to join our team in Smithfield. As a Customer Advisory...


  • Smithfield, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...