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Customer Service
2 weeks ago
Join a leading nursing agency with ongoing career opportunities
- Make a difference in the healthcare sector
- Full training is provided
VNS Nursing Agency is a well-known and respected Nursing Agency supplying staff to hospitals and facilities across Melbourne and Regional Victoria.
If you are a high performer who is successful in what you do, and you thrive in a fast-paced environment, this could be the opportunity for you
We are seeking an experienced customer service superstar to join our friendly Allocations Team.
**Your Responsibilities**
With hours of operation between 5:00am-11:00pm, 365 days a year, you will be required to work a rolling roster; inclusive of weekdays, weekends and pubic holidays.
Your responsibilities will include:
- Taking and directing inbound calls
- Contacting nurses and updating availabilities in the rostering system
- Entering and filling shifts through the rostering system
**About you**
You will be a self starter with a positive attitude, outstanding work ethic, and a genuine desire to learn. In return we will provide full training and a great working environment.
You will possess the following:
- A strong work ethic and professional phone manner
- Be a team player with a high level of availability and flexibility to work early, late, and weekend shifts as required
- Ability to build effective working relationships with colleagues, nurses and clients
- Capability and willingness to learn new systems and processes
- Reception/Sales and/or Call Centre experience is desirable however not essential
**What we offer**
- The opportunity to work with a market leader in the healthcare sector
- Work with a team where your contribution is truly valued
- Competitive hourly rate
- Opportunity for career growth and development as the business expands nationally
