High Priority Incident Manager

**Why join DXC Technology?**

DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we pride ourselves on delivering excellence in everything we do.

Our Problem and Incident Management Team are seeking a motivated individual to support their clients.

The primary focus of High Priority Incident Management will be prioritization, coordination and documentation of Critical incidents (P1 & P2) and act as a single point of contact for all EST teams.

**Key responsibilities**
- Initiate critical incident management process when a high impact incident has been reported.
- Lead, respond, facilitate service restoration processes for all critical (P1&P2) incidents across multiple business and technology areas.
- Monitor and co-ordinate with resolver groups, vendors, and service owners to ensure all incidents are solved within established SLA timelines.
- Notify and communicate with stakeholders regarding the incident progress in line with expected timeframes.
- Create professional timely reports for stakeholders and senior leaders across the organisation.
- Establishes goals and plans to achieve targeted results.
- Track contingencies and monitor plans until service restoration is achieved.

**The skills you will bring**
- 1 + years’ experience working with IT service principles and frameworks including ITIL, process tools (ServiceNow) and best practice methods.
- Bachelor’s Degree or applicable certifications.
- ITIL v3 Foundations or higher - required.
- Ability to work or have previously worked on a rotational 24x7 on call roster.
- Strong leadership skills to drive internal stakeholders, with the ability to work largely unsupervised and see tasks through to completion without regular follow-up.
- Excellent communication skills, both written and verbal.
- Building and maintaining relationships at all levels.
- Ability to work under pressure and manage multiple priorities.
- Excellent decision making / problem solving skills.
- Team Player.
- Logical and methodical hands-on approach.

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.