Current jobs related to Contact Centre Agent - Adelaide - Jones Radiology
-
Contact Centre Agent
2 weeks ago
Adelaide, Australia Jones Radiology Full time**About Us** Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day. **About the...
-
Contact Centre Agent
2 weeks ago
Adelaide Region SA, Australia Skout Solutions Full timeAbout the role Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm...
-
Contact Centre Agent
7 days ago
Adelaide, Australia Jones Radiology Full timeJoin a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available. - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental...
-
Contact Centre Agent
1 week ago
Adelaide, Australia Jones Radiology Full time**About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...
-
Contact Centre Manager
2 weeks ago
Adelaide CBD, Australia Jones Radiology Full time18-month Fixed-Term Contract | Hybrid | Adelaide CBD - Work-life balance, inclusive work culture and competitive benefits - Lead a committed team | Innovate & experiment | Drive continuous improvement! **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services...
-
Contact Centre Consultant
3 weeks ago
Adelaide, South Australia Defence Housing Australia Full timeJoin to apply for the Contact Centre Consultant role at Defence Housing Australia3 days ago Be among the first 25 applicantsJoin to apply for the Contact Centre Consultant role at Defence Housing AustraliaGet AI-powered advice on this job and more exclusive features.DHA is seeking experienced Contact Centre and Contact Centre Complex Task Consultants to join...
-
Contact Centre Consultant
3 weeks ago
Adelaide, South Australia Defence Housing Australia Full timeJoin to apply for the Contact Centre Consultant role at Defence Housing Australia3 days ago Be among the first 25 applicantsJoin to apply for the Contact Centre Consultant role at Defence Housing AustraliaGet AI-powered advice on this job and more exclusive features.DHA is seeking experienced Contact Centre and Contact Centre Complex Task Consultants to join...
-
Contact Centre Consultant
3 weeks ago
Adelaide, South Australia Defence Housing Australia Full timeDHA is seeking experienced Contact Centre and Contact Centre Complex Task Consultants to join the Service Delivery Team.Apply now to enjoy a rewarding career at DHAPosition: Contact Centre and Contact Centre Complex Task ConsultantsLevel: DHA3 and DHA4Salary Range: $74,907 to $83,000 (DHA3) and $84,157 to $90,998 (DHA4) per annum plus 15.4%...
-
Customer Service Agent
20 hours ago
Adelaide, South Australia Boral Full timeOverviewCustomer Service Agent at Boral in Norwood, Adelaide, South Australia, Australia. This is a permanent full-time opportunity within the Concrete Contact Centre.Your opportunityDo you pride yourself on being reliable, driven and self-motivated? We are looking for a Customer Solution Agent to provide support for customers regarding orders and general...
-
Customer Service Agent
22 hours ago
Adelaide, South Australia Boral Full timeOverviewCustomer Service Agent at Boral in Norwood, Adelaide, South Australia, Australia. This is a permanent full-time opportunity within the Concrete Contact Centre.Your opportunityDo you pride yourself on being reliable, driven and self-motivated? We are looking for a Customer Solution Agent to provide support for customers regarding orders and general...
Contact Centre Agent
2 weeks ago
**About Us**
Jones Radiology is a doctor-owned and operated practice, proudly celebrating 100 years of providing exceptional diagnostic and interventional radiology services across South Australia and Alice Springs. With 30 clinics and a team of over 705 professionals, we lead in quality, technology and innovation.
**About the Role**
Based in our Central Contact Centre in Adelaide’s CBD, this full-time permanent role offers a fast-paced and rewarding environment where every interaction makes a difference. You will work rotating shifts between 7:30 am and 6:00 pm, Monday to Friday, with a once-a-month Saturday shift (8:00 am - 5:00 pm) that comes with applicable overtime rates. To set you up for success, you will complete a four-week training program, equipping you with the knowledge and skills to schedule medical imaging appointments and provide an exceptional patient experience. If you’re customer-focused, thrive in a team and love making a difference, we encourage you to apply
**About You**
- Passionate about customer service with strong active listening and problem-solving skills.
- Previous experience in customer service or a call centre is highly regarded, but not essential.
- Comfortable working across multiple systems and navigating different programs simultaneously.
- Proactive, eager to learn and willing to take initiative.
- Strong communication and interpersonal skills to engage with a diverse range of people.
- Ability to work independently and collaboratively in a team environment.
- High attention to detail and a commitment to delivering quality service.
**Key Responsibilities**
- Provide a welcoming and professional experience for all inbound callers.
- Assist patients and referrers by efficiently scheduling a variety of medical imaging appointments.
- Handle enquiries with care, professionalism and a patient-first approach.
- Ensure every interaction contributes to an outstanding patient and referrer experience.
- Build and maintain strong working relationships with patients, referrers, colleagues, and managers.
**Why You'll Enjoy Working Here**
- Competitive remuneration package with flexible work options.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
