Contact Centre Agent

1 week ago

Adelaide, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated practice, proudly celebrating 100 years of providing exceptional diagnostic and interventional radiology services across South Australia and Alice Springs. With 30 clinics and a team of over 705 professionals, we lead in quality, technology and innovation.

**About the Role**

Based in our Central Contact Centre in Adelaide’s CBD, this full-time permanent role offers a fast-paced and rewarding environment where every interaction makes a difference. You will work rotating shifts between 7:30 am and 6:00 pm, Monday to Friday, with a once-a-month Saturday shift (8:00 am - 5:00 pm) that comes with applicable overtime rates. To set you up for success, you will complete a four-week training program, equipping you with the knowledge and skills to schedule medical imaging appointments and provide an exceptional patient experience. If you’re customer-focused, thrive in a team and love making a difference, we encourage you to apply

**About You**
- Passionate about customer service with strong active listening and problem-solving skills.
- Previous experience in customer service or a call centre is highly regarded, but not essential.
- Comfortable working across multiple systems and navigating different programs simultaneously.
- Proactive, eager to learn and willing to take initiative.
- Strong communication and interpersonal skills to engage with a diverse range of people.
- Ability to work independently and collaboratively in a team environment.
- High attention to detail and a commitment to delivering quality service.

**Key Responsibilities**
- Provide a welcoming and professional experience for all inbound callers.
- Assist patients and referrers by efficiently scheduling a variety of medical imaging appointments.
- Handle enquiries with care, professionalism and a patient-first approach.
- Ensure every interaction contributes to an outstanding patient and referrer experience.
- Build and maintain strong working relationships with patients, referrers, colleagues, and managers.

**Why You'll Enjoy Working Here**
- Competitive remuneration package with flexible work options.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

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