Courtsa Contact Centre Consultant

2 weeks ago

Adelaide, Australia SA Government -COURTS ADMINISTRATION AUTHORITY Full time

**Courts Administration Authority**
**Job reference**: 674929
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

The CourtSA Contact Centre Consultant is responsible for providing administrative support and high-level customer service in a contact centre environment, including procedural advice and assistance on court processes, rules and online systems as well as providing technical assistance in CourtSA.

An exciting opportunity exists for employees who wish to expand their skills and knowledge or are just looking for a change, to join this growth area.

This position provides a unique opportunity to gain knowledge and experience across all courts, jurisdictions and a number of corporate areas. We value our friendly and hardworking team environment and are looking to welcome the right person to be the next member of our team.

To successfully perform in this role applicants should have:

- A strong customer service ethic
- Demonstrated high level communication skills, both verbal and written
- Demonstrated ability and experience working within a team environment
- Demonstrated ability to adapt to change
- Experience working in a Court Registry and/or call/contact centre is desirable.

**Special Conditions**:

- Appointment is under the _Courts Administration Act 1993_. Terms and Conditions of employment are governed by the _Public Sector Act 2009._
- Appointment is dependent upon a current National Police Certificate that the CAA finds satisfactory.
- As a justice agency, the CAA may receive details of spent convictions as part of any Criminal History Screening and use this information in the selection process.
- Eligible for appointment as a Justice of the Peace.

**Remuneration**:
ASO2 ($58,709 - $63,154) pa + 11.5% superannuation

**Enquiries**:
Jane Son - CourtSA Contact Centre Manager
Ph: 8208 7916

Jamie Christie - CourtSA Registry Services Process Review Officer
Ph: 8208 7917

**Additional Information**:
The CAA is committed to creating a workforce which reflects the wider community, as well as providing a working environment which embraces and values diversity and inclusion.
People with a disability are encouraged to apply.

For further information about the CAA please visit the CAA Website

**Applications close**: 15/06/2025 11:45 PM

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