Representative Customer Care

1 day ago

Braeside, Australia DKSH Full time

**Location**:Braeside, AUDKSH has an exciting opportunity for a highly motivated and enthusiastic Customer Care Representative, based out of our Braeside office. If you can anticipate our customers’ needs and take charge of their enquiries, we want to hear from you

The Customer Care Coordinator plays a critical role to ensure strong, close customer relationships and a positive customer experience to a defined set of customers in their business line from time to time outside of their business line.

**Some of your duties will include**
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to Account Managers, Commercial Sales Managers and Business Line Managers as appropriate
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery. Escalate issues to relative internal stakeholders and customers.
- Maintain detailed and current knowledge of DKSH’s products and services relative to business line.
- Analyse customer service needs for communication to service and technical departments.
- Ensure orders are entered within company guidelines and policies in relation to lead times.
- Provide computer system generated confirmation for all customer orders received via an official company sales order acknowledgment.
- Document and attend to customer complaints and ensure that action is taken by relevant stakeholders.
- Ensure outstanding sales orders reports are monitored each morning and appropriate action taken, including communicating any changes to customers and proactively advising account managers of any problems with specific customers.
- Maintain filing of all sales related documentation daily.
- Ensure customer requests for C of A’s, Technical data sheets and MSDS’s are attended to in a prompt manner.
- Ensure credits, pick-up advice and other adjustments are dealt with in a prompt manner.
- Participate in regular stock takes and reconciliation of variances

You’re a natural communicator, confident and engaging in your approach. You will collaborate with other internal team members to strengthen customer relationships. Ensure efficient and accurate orders, proactive management of orders, and that orders are delivered in full on time. You will have the opportunity to utilise your critical thinking and demonstrate your time management skills with an ability to communicate effectively and maintain productive working relationships with clients, customers. A customer service mindset is a requirement for you to be successful in this role. You’re comfortable navigating SAP and have prior experience working in a customer service role.

**Drive Growth. Be the Difference. Join DKSH.**

Join us today if you are ready to “Drive Growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career, and take business responsibility, and have a positive impact that touches people’s lives.

  • Customer Service Representative

    7 days ago

    Braeside, Australia Brand Republic Full time

    About the business and the role We are a Melbourne (Braeside) based promotional products company focusing on the supply of merchandise, uniforms and all types of promotional products. We are looking for the right person to look after our clients and grow accounts. It is a customer service focused role with the drive to achieve sales and repeat...

  • Customer Care Consultant

    1 week ago

    Braeside, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Braeside VIC** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities include but not limited to**: - Build...

  • Sales and Service Representative

    1 day ago

    Braeside, Australia YHI POWER PTY LTD Full time

    **Our Business** - For over 25 years since YHI Power was first established in Australia, the company has grown and diversified its business and is now recognized as a distributor of high-quality automotive, industrial and solar batteries and associated products._ **About the Role** We are seeking an ambitious, hands-on Automotive Battery High Service and...

  • Customer Service Liaison Officer

    1 week ago

    Braeside, Victoria, Australia Armstrong Flooring Full time $60,000 - $80,000 per year

    Customer Service Liaison OfficerPermanent Full Time Position - Immediate startFantastic work culture and opportunities for professional growthMonday – Friday normal business hoursArmstrong Flooring are looking for enthusiastic, positive and customer focused individuals to join our Customer Support team. The role may suit either an experienced customer...

  • Customer Success Manager

    2 days ago

    Braeside, Australia S&A Stairs Full time

    We’re a 105 Year old, fourth generation family business on the march! Regarded as one of the most iconic brands in the Australian building industry, we’re looking for someone to head up relationships with our key national customers. Built on our incredible new 3D selections platform, Mezzanine, our Customer Success Manager will onboard new customers,...

  • Customer Supply Analyst Vic

    1 day ago

    Braeside, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...

  • Customer Experience Expert

    1 week ago

    Braeside, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Our Customer Service and Administration...

  • Customer Support Officer

    2 weeks ago

    Braeside, Victoria, Australia Filtration Group Full time $60,000 - $90,000 per year

    Position Title: Customer Support OfficerClear Edge FiltrationAn excellent opportunity is available for an experienced and driven Customer Support Officer to join a dynamic team within a fast-paced and customer-focused environment. This role is ideal for a professional who is ambitious, adaptable, detail-oriented and confident working with SAP or similar ERP...

  • Support at Home Care Partner

    1 day ago

    Braeside, Victoria, Australia Caring Support @ Home Full time $60,000 - $90,000 per year

    Caring Support @ Home are a Registered provider for Support At Home and NDIS, we offer a range of services to both aged and disabled clients, assisting them to remain in their own homes and maintain their independence.We are currently recruiting an experienced Care Manager to join our friendly and dynamic team in our Braeside office. Potential career...

  • Customer Service Officer

    7 days ago

    Braeside, Australia TeamKids Full time

    Positive, friendly and vibrant Customer Service team - Excellent employee benefits, including 5 weeks leave. - Braeside location, close to home. Come and join TeamKids as our next Customer Service guru! **About Us** TeamKids is an Employer of Choice! We exist to enrich children's lives, and are owned and operated by Teachers and Childcare experts. We provide...