Customer Experience Expert

1 week ago

Braeside, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Clayton South Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- Please note, this position will relocate to Box Hill within the coming months due to Service Centre relocation _
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- $31.99ph + Super

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- **MUST**have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

**Must have Full Australian Workrights**At **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

  • Customer Service Officer

    6 days ago

    Braeside, Australia TeamKids Full time

    Positive, friendly and vibrant Customer Service team - Excellent employee benefits, including 5 weeks leave. - Braeside location, close to home. Come and join TeamKids as our next Customer Service guru! **About Us** TeamKids is an Employer of Choice! We exist to enrich children's lives, and are owned and operated by Teachers and Childcare experts. We provide...

  • Customer Support Officer

    2 weeks ago

    Braeside, Victoria, Australia Filtration Group Full time $60,000 - $90,000 per year

    Position Title: Customer Support OfficerClear Edge FiltrationAn excellent opportunity is available for an experienced and driven Customer Support Officer to join a dynamic team within a fast-paced and customer-focused environment. This role is ideal for a professional who is ambitious, adaptable, detail-oriented and confident working with SAP or similar ERP...

  • Representative Customer Care

    17 hours ago

    Braeside, Australia DKSH Full time

    **Location**:Braeside, AUDKSH has an exciting opportunity for a highly motivated and enthusiastic Customer Care Representative, based out of our Braeside office. If you can anticipate our customers’ needs and take charge of their enquiries, we want to hear from you! The Customer Care Coordinator plays a critical role to ensure strong, close customer...

  • Customer Service Representative

    6 days ago

    Braeside, Australia Brand Republic Full time

    About the business and the role We are a Melbourne (Braeside) based promotional products company focusing on the supply of merchandise, uniforms and all types of promotional products. We are looking for the right person to look after our clients and grow accounts. It is a customer service focused role with the drive to achieve sales and repeat...

  • Customer Success Manager

    18 hours ago

    Braeside, Australia S&A Stairs Full time

    We’re a 105 Year old, fourth generation family business on the march! Regarded as one of the most iconic brands in the Australian building industry, we’re looking for someone to head up relationships with our key national customers. Built on our incredible new 3D selections platform, Mezzanine, our Customer Success Manager will onboard new customers,...

  • Administration/customer Support

    17 hours ago

    Braeside, Australia Conquest Personnel Pty Ltd Full time

    **What you gain**: - Fantastic workplace culture. Flexible, honest, reasonable - Competitive & negotiable salary - they want your skills - A chance to be heard! - Management that wants your input to continue driving the business forward - Job security and stability! - A chance to really challenge yourself and expand your skillset - Close to home - Braeside...

  • Field Service Scheduler

    6 days ago

    Braeside, Australia Bullivants Full time

    Join an iconic Wesfarmers business, Australian leaders in Industrial & Safety supplies - Competitive salary,company share plan & fantastic WorkPerks program We are currently seeking an energetic and motivated **Field Services Scheduler **to provide comprehensive support and scheduling to our dedicated FST (Field Service Technician) team. You will be the...

  • Restoration Technician

    2 days ago

    Braeside, Victoria, Australia Victoira Restoration Experts Full time $90,000 - $120,000 per year

    Is this you?Are you an experienced Restoration Technician? Sick of on call and late work hours. Why not come and work for a restoration company run by Managers who started their careers as techs, who know the hard work and dedication that it takes to be a tech. Why not be looked after, you deserve it. Work Hard, and enjoy balance.About us.Victoria...

  • Customer Supply Analyst Vic

    17 hours ago

    Braeside, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...

  • Customer Service Liaison Officer

    1 week ago

    Braeside, Victoria, Australia Armstrong Flooring Full time $60,000 - $80,000 per year

    Customer Service Liaison OfficerPermanent Full Time Position - Immediate startFantastic work culture and opportunities for professional growthMonday – Friday normal business hoursArmstrong Flooring are looking for enthusiastic, positive and customer focused individuals to join our Customer Support team. The role may suit either an experienced customer...