Logistics & Customer Support Co-ordinator

**About Eugene**

Eugene helps people make important healthcare decisions with at-home genetic tests and expert virtual care. We’re bringing genomics into everyday care by automating a complex medical process and making it simple for individuals and their doctors.

Since launching our first at-home genetic test to guide pregnancy planning in 2018, we’ve screened over 11 thousand people across Australia backed by some of the best and brightest in the health, startup, and social impact investor community. Since then we've also launched a cancer risk and heart health test, and there's a whole lot more to come.

We’re looking for an organized, considered human with high attention to detail to join our operations team. If you enjoy working in a fast-paced environment and have a keen eye for detail, we'd love for you to join us

**Requirements**:
**About the role**

We have an exciting opportunity for an administration/logistics specialist with a highly attuned eye for detail to join our Customer care team. It is a permanent, full-time position based in Melbourne requiring onsite availability Monday to Friday. This is a unique opportunity to join a fully funded Australian tech company, with the potential opportunity to grow within the role. Here are some of the things you’ll do on a day-to-day basis:

- Pack and send sample collection kits to new members.
- Receive, consolidate, and courier patient samples to our laboratory, ensuring all internal systems are updated.
- Updating the inventory in the system on a regular basis.
- Helping uphold a seamless patient journey, from the moment our patients sign up, to the moment they receive their results.
- Escalating any issues with the logistics chain/workflow to the Customer Care Manager.
- Responding to customer inquiries through multiple communication channels with care and professionalism
- Working closely with internal stakeholders.
- Using data analysis to drive customer-centric decisions.

**You are looking for**
- A flexible workplace that recognizes everyone has responsibilities and joys outside work.
- Meaningful work that has a positive impact on the lives of our customers.
- Collaboration with a helpful and encouraging team that welcomes you, your ideas, and your lived experience.
- A role where you can grow with the business as our team grows.
- An environment where you will learn something new every day from new healthcare technologies to product development and leadership.
- A company that is committed to doing well by doing good.
- A competitive salary with additional allowances toward Wellness & Continued Learning

**About you**
- Strong interpersonal communication skills and excellent English communication skills and an outstanding phone manner.
- A high level of attention to detail and the ability to maintain confidentiality at all times.
- Strong administrative/document control skills
- Excellent organizational and time management skills.
- The ability to work under pressure with mínimal supervision.
- To be proactive, with a flexible approach, and show strong initiative.
- A good level of competency with technology. Experience with Zendesk is preferred, and it will be important that you have the demonstrated ability to quickly learn new software tools.
- Previous experience in an administrative or medical administrator role is a plus.
- Ability to prioritize and multitask.

**How to apply**:
Our process will generally be as follows:

- A phone interview with our Operations Manager
- A follow-up interview with a panel of current team members
- A final interview with our CEO

If you think you would be a great fit for Eugene, but don’t meet 100% of the requirements listed above, **we still encourage you to apply