Customer Employment Support Manager

2 days ago

Richmond, Australia WISE Employment Full time

Excellent salary and benefits
- Are you an experienced and customer focused Team Leader?
- Excellent workplace culture /Supportive and Inclusive

As a
**Customer Employment Support Manager (CESM) **in our
**Disability Employment Services** team, you will be leading a team of customer service professionals that work with disadvantaged job seekers to assist them in finding and maintaining secure employment.

**The role**:

- Strive to achieve excellent results by creating opportunities for our customers
- Prepare customers for work through job search support, training, work experience and other vocational activities
- Engage with the community as an advocate for WISE
- Generate new and repeat business through the creation and maintenance of positive customer relationships
- Work closely with customers and employers to find and place people in a role
- Manage the claims process at site level, ensuring that all relevant information is collated, reviewed and submitted. that suits them
- Ensure strong governance of contractual requirements in line with WISE Policy and Procedures
- Engage, motivate and mentor staff
- Ability to work to KPI's
- Management reporting and administration

**Why WISE?**
- Join a growing organisation making a difference in the community
- Great workplace culture, a collaborative and professional team that cares about their people
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives
- Ongoing focus on learning and development
- Access to exclusive retail benefits and discounts
- Access to a Diversity Day and the ability to purchase additional annual leave
- Access to various healthy lifestyle initiatives and benefits

**About you**:

- A demonstrated ability to manage operations within a business
- Ability to create and drive positive and highly engaged teams
- The ability to build successful relationships with external stakeholders and build an effective profile in the local labour market
- A demonstrated ability to foster and deliver a customer centric service
- An understanding of effective IWS (PPS and OGS) and contract compliance
- Highly developed planning, co-ordination, administration and time management skills
- Advanced communication, negotiation and influencing skills
- High-level problem-solving skills with the ability to identify issues, think creatively and opportunities for resolution
- Demonstrated qualities of compassion and empathy with a commitment to a customer-centric workplace culture
- Have the right to work in Australia, satisfy requirements of National Police Check and Working with Children Check requirements.
- Double vaccinated against COVID 19
- Hold a current Driver's License

**About WISE**

WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs in the community.

**How To Apply**:
Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements, along with your preferred location(s).

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