Warranties Coordinator

3 days ago

Melbourne, Australia ABN Group Full time

494465
- Melbourne
- Administration/Support Service
- Full-time (Permanent)

**Who Are We?**

ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment—from first homes to luxury residences—delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

**We Will Provide**

We’re serious about creating a workplace that’s rewarding, supportive, and fun. Here’s what you can expect:

- A competitive salary, plus discounts across our products and services
- Career development through learning programs, mentoring, and real growth opportunities
- Flexibility and wellbeing support, including mental health resources and an Employee Assistance Program
- Paid volunteer days and a market-leading parental leave scheme
- A vibrant team culture with regular social events, recognition programs, and a genuine sense of community

**What’s On Offer**

We’re currently seeking a Warranty Coordinator to join our Warranty team based in Docklands. This is a client-facing role where you’ll play a key part in managing warranty claims, coordinating trades and suppliers, and ensuring our customers receive timely and professional service.

You’ll be joining a collaborative team that values problem-solving, empathy, and continuous improvement. This is a great opportunity to build strong relationships across the business and contribute to delivering exceptional post-build experiences.

**What You’ll Do**
- Review and adjudicate warranty claims, coordinating works or inspections as needed
- Manage up to 100 active jobs, ensuring timely communication and resolution
- Liaise with clients, trades, suppliers, and internal teams to facilitate outcomes
- Schedule and follow up on works to ensure completion and quality
- Support Warranty Site Managers and manage their calendars
- Process invoices and manage weekly reports
- Participate in the after-hours emergency phone roster (12 weeks per year)

**What You’ll Bring**
- Relevant experience in a customer service or coordination role
- Strong communication and relationship-building skills
- A proactive, solutions-focused mindset with high attention to detail
- Ability to manage competing priorities and work both independently and in a team
- Confidence in handling challenging conversations with empathy and professionalism

**Why Join Us?**

You’ll be joining a company that fosters a culture of continuous learning, professional growth, and values integrity, safety, and sustainability. This is an opportunity to be part of a team that shapes the future of the residential construction industry while providing exceptional service to our customers.

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