Group Manager

**Group Manager - Business Support**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With this growth now is a great time to join us.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to optimise the performance of the business support areas by ensuring performance targets, continuous improvement and organisational objectives are met while providing a high level of support to the claims business and leadership team.

This is a **permanent full-time** role based in the **Melbourne CBD** office.

**YOUR RESPONSIBILITIES**
- Develop, implement, forecast and drive the strategic direction, performance and sustainability of the Business Support teams.
- Oversee and deliver a scalable, efficient, collaborative, and effective customer-centric operating model.
- Ensure team achieves performance and KPI targets as part of the BU performance framework
- Utilise customer satisfaction and the customer experience and identify opportunities to enhance communication and delivery of business support services - utilising the continuous improvement channels to plan and implement change
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Manage and oversee budget expenditure, conducting regular reviews against plan and budget and taking corrective actions as required.
- Ensure appropriate strategies are in place to maximise performance revenue.

**ABOUT YOU**
- Minimum 10 year industry experience
- 3 - 5 years experience within a leadership role
- Strong understanding of the state Workers Compensation legislation and the associated regulations and guidelines
- Strong understanding of the contract requirements and performance measures
- Knowledge of cost of claims impact
- Sound analytical skills
- People management skills, including team building, coaching, performance management and change management
- Strong experience managing and developing teams within a personal injury environment
- Successful track record in achieving business objectives
- Experience in and knowledge of business support area (processing, finance, administration, ATI) desirable

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.