Information Technology Systems Specialist

Posted: 20/12/2024

Closing Date: 17/01/2025

**Salary**: $90,000.00 - $110,000.00

**Job Type**: Permanent - Full Time

Location: Toowoomba and Lockyer Region

Job Category: IT

**Respect | Integrity | Quality | Engagement | Emotional Intelligence**

**Shortlisted applicants will be contacted from the 6th of January 2025**

**About the role**

The IT Specialist will oversee and enhance the organisation's IT systems to support ongoing operations and growth. This includes managing system integrations, streamlining processes, and ensuring technology supports compliance and organisational requirements. The role is critical in leading IT projects, maintaining assets, and driving continuous improvement through emerging technologies.

**Duties will include**:
**Systems and Technology**
- **System Integration**: Manage the integration and functionality of internal systems and software.
- **System Streamlining**: Streamline and automate organisational systems and processes to improve efficiency.
- **Compliance and Security**: Ensure IT systems support compliance with data privacy laws and other regulatory requirements.
- **System Implementation**: Lead the implementation of new technologies to enhance operational capabilities.

**System and Technology Projects**
- **Project Scope and Planning**: Define project scope, objectives, deliverables, and success criteria.
- **Project Management**: Develop and manage detailed project plans, schedules, and resource allocation.
- **Project Tracking**: Monitor and report on project progress, ensuring adherence to deadlines and budgets.

**Website Development and Maintenance**
- **Website Development**: Oversee the development and enhancement of the Family Centered website to ensure functionality, user experience, and accessibility.
- **Content Updates**: Coordinate and execute regular updates to ensure website content is accurate, engaging, and aligned with organisational goals.
- **Security and Compliance**: Ensure website security, privacy, and compliance with relevant regulations.
- **Technical Support**: Troubleshoot website-related issues and ensure prompt resolution of technical problems.

**Resource and Asset Management**
- **Asset Management**: Maintain an accurate and updated asset management system.
- **Asset Functionality**: Review and ensure the ongoing functionality of all IT assets.
- **Helpdesk Support**: Oversee the setup of new technology assets and provide helpdesk support to staff.

**Continuous Improvement**
- **Process Evaluation**: Evaluate and refine IT systems and processes to identify opportunities for improvement.
- **Best Practices**: Implement lessons learned from previous projects to enhance future project performance.
- **Emerging Technologies**: Stay updated on new and emerging technologies that can enhance business operations and system performance.

**Required Travel**

Travel will be required to placements and offices where hardware setup/fixes are required.
- You will be eligible to claim a personal motor vehicle allowance for any work-related travel using your own vehicle, at a rate of $0.99 per kilometer._

**About you**

To be successful, you will have a Bachelor's Degree in Information Technology (or a related field), or a Diploma in IT with relevant experience. Microsoft and SharePoint certifications are preferred, and additional IT certifications like CompTIA are a bonus.

You should have at least 12 months' experience in a similar role, preferably within community services, residential care, or child protection.

You possess excellent communication skills with high-level written and verbal skills, and strong interpersonal abilities, including being approachable, diplomatic, and non-judgmental. A team player, you value building relationships while also thriving in autonomous work settings. Your analytical skills, sound judgment, and passion for excellence will ensure you contribute to continuous improvement.

**Desired Skills and Experience**:
**Essential requirements**
- Ability to genuinely embrace the Values and Vision of Family Centered Support Services
- Bachelor's Degree in Information Technology or related field. A Diploma in IT combined with substantial experience may also be considered.
- Microsoft and SharePoint-related certifications are highly desirable.
- Additional certifications in CompTIA, or relevant areas are advantageous.
- Proven expertise in managing IT projects and implementing organisational systems.
- Minimum 12 months experience in a related role.
- Minimum 12 months experience in the same industry highly valued (community services, residential care, and child protection).
- Ability to adapt as the company grows and changes.
- High-level interpersonal skills (approachable, diplomatic, sensitive, articulate, non-judgmental).
- High-level written and verbal communication skills.
- Team player and high value placed on relationships while also able to work autonomously.
- Analytical skills and sound judgment.
- A de