Technology Support Administrator

2 days ago

Marleston, Australia Beaumont Tiles Full time

**Join the tile industry leader within the Bunnings/Wesfarmers group**:

- ** Free Onsite Parking + exclusive employee discounts**:

- ** Flexibility wit**h Work-Life Balance - Work from home two days per week after training**

**THE ROLE...**
Reporting directly to the IT Operations Manager, the Technology Support Administrator is the first point of contact for customers seeking technical assistance over the phone or digital channels.

The Technology Support Administrator is responsible for providing technical troubleshooting assistance, support and maintenance to computer hardware, software, mobile devices, other technical tools, and other products.

With a strong focus on service excellence and outstanding operational service delivery, this position is responsible for (but not limited to):

- Monitoring and responding to incoming requests related to ICT issues from our company and franchise staff
- Providing proactive troubleshooting and remediation of alerts, events and incidents within agreed timeframes
- Installing, configuring and maintaining computer hardware, software, systems, and other IT equipment
- Ensuring Cyber security practices are maintained and the implementation of compliance-related controls

**FOR YOU...**

To be successful in this role you will be:

- Goal-orientated with a passion for innovative troubleshooting and thinking outside the square
- Experienced in diagnosing issues and maintaining client systems including Windows 10 & 11, Apple & Android
- Prepared to use initiative and manage incidents from detection to resolution
- Possess a grounded knowledge and understanding of various ICT systems
- An understanding of security requirements, knowledge of emerging trends, implementation and management of policies, systems and processes
- Good working knowledge and understanding of ICT systems, including:

- Microsoft Windows Desktop and Server
- Active Directory
- AzureAD
- Microsoft 365 Tenants including Exchange Online, SharePoint Online, Microsoft Teams, Intune and OneDrive
- Applications, Systems and Software Licensing
- A desire to learn and a proactive and can-do attitude

**OUR CULTURE**
At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.

**THE PERKS**
- Be part of a market leader and nationally recognised company
- Attractive remuneration packages
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment

**ABOUT US**

**HOW TO APPLY**
If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click **'Apply' **now

**Enjoy your work with Beaumont Tiles

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