Customer Service Team Leader

4 days ago

Pemulwuy, Australia Beaumont Tiles Full time

**Opportunity to lead a sensational team** - ** Be part of our growth**: - ** Strong focus on cost estimation, order administration and customer support**: - ** Work with a recognised market leading National company**: - ** Fast paced, dynamic and collaborative team** This is an exciting opportunity for a people-orientated Team Leader who enjoys customer service and sales. You will lead and manage a dynamic, supportive and successful team supporting the Residential and Commercial Sales teams. As the Customer Service Team Leader you will work in a close-knit sales administration team and liaise regularly with Account Managers, Selections teams, Suppliers and our Warehouse. You will develop and maintain strong working relationships with our trade accounts and franchises to manage orders. **Your key responsibilities will include**: - Be driven to provide superior customer service - Lead a customer service focussed team to provide outstanding service levels - To build and strengthen relationships with internal and external stakeholders - Ensure administration and selection processes are completed in a timely and effective manner - Manage and communicate customer feedback for consistent improvement - Have a friendly and approachable personality - Have the ability to relate to people at all levels - Have a strong work ethic and a "lead by example" approach **Requirements for the role**: - Be a customer service superstar - Have strong leadership and communication skills - Have high-level organisational skills and the ability to manage a number of projects simultaneously - Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment - Be confident, professional and have excellent interpersonal skills - Have exceptional verbal and written communication skills - Have strong problem-solving skills and a high level of initiative - Be highly competent in Excel and other Microsoft suite products - Previous experience in the building industry/ with building products will be highly regarded but not essential **OUR CULTURE** At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential. **THE PERKS** - Be part of a market leader and nationally recognised company - Attractive salary package - Employee assistance program (EAP) - Training and development opportunities - Exclusive employee discounts - Fun and collaborative work environment **ABOUT US** **HOW TO APPLY** This is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, then we would like to hear from you If you want to join a great team, click **'Apply' **now **Enjoy your work with Beaumont Tiles

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