Customer Support Executive
1 week ago
Job Title: Customer Support Executive
**Responsibilities**:
- Resolve customer inquiries and complaints
- Identify and escalate issues to appropriate teams
- Provide product and service information to customers
- Maintain accurate records of customer interactions
- Collaborate with cross-functional teams to provide solutions to customer issues
- Continuously improve customer service skills and knowledge of company products and services
**Requirements**:
- Bachelor's degree in Business Administration or related field
- 2+ years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Customer-focused approach
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Knowledge of CRM software is a plus
**Job Types**: Part-time, Subcontract, Casual
**Salary**: From $21.38 per hour
**Benefits**:
- Travel reimbursement
- Work from home
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission
- Performance bonus
Ability to commute/relocate:
- Melbourne VIC 3000: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 2 years (preferred)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
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