Nsw Spectacles Program

1 week ago

Parramatta, Australia Vision Australia Full time

**Part-time, 12-month contract (working 2 days per week)**:

- **Based at our Parramatta location**:

- **Base Salary + Superannuation = $70,728 (pro rata) + Salary Packaging**

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?
If so, then this might be the perfect role for you
**About us**
Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.
**About who we support**
Vision Australia provides services to more than 25,500 clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.
**About the role**
- Provide excellent customer service to all stakeholders who come from a variety of backgrounds. Provide quality on-the-spot information about the Program.
- Survey for client satisfaction and audit documentation submitted against Program eligibility criteria and other guidelines.
- Assess special claims for optical appliances as per guidelines and communicate results respectfully to relevant stakeholders
- Handle and resolve customer complaints respectfully and promptly.

View the Position Description for this role
**About you**
To be successful in this role you will have:

- Qualification in Certificate III Customer Service or equivalent experience.
- Previous experience working with a wide variety of people including both professionals and vulnerable/disadvantaged people.
- Excellent customer service skills
- Excellent written and oral communication skills

**Benefits of working at Vision Australia**
- Generous salary packaging options
- Flexible working arrangements
- Exciting career paths
- Exceptional professional development opportunities

**Salary Packaging**
- With the offer of Salary Packaging, you can use some of your salary to pay for everyday expenses before income tax is calculated, meaning you pay less tax and have more money to spend. That’s because your salary packaging money is deducted first and then your tax is calculated on the remaining amount.

Find out more about Salary Packaging
**Contact**
If you have any questions about the role, please contact the below Hiring Manager.
Name: Jenelle Schroder
Phone:
+612 9334 3176

**Compliance**
Vision Australia is committed to do all that is reasonable to ensure the safety, welfare and wellbeing of clients (including children); their families; the community; staff and volunteers; and any other person entering Vision Australia’s workplace. Police checks, state working with children checks, NDIS Worker Screening checks and Professional Registrations form part of Vision Australia’s probity screening standards ensuring that quality services are provided in a safe environment.
**To apply**
**Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.**

**Job Types**: Part-time, Contract

**Salary**: $70,728.00 per year

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