Student Support Manager

$118,652 to $124,297
- Ongoing, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Student Support Manager to join Office of the Deputy Dean, Faculty of Creative Industries, Education and Social Justice, Academic Division.

The Student Support Manager undertakes a leadership role in coordinating the provision of student services and administrative support for the Faculty’s academic programs. Specifically, the Manager will ensure that the Faculty’s student support, external professional accreditation and scheduling and planning functions deliver high-quality services to staff and students across the Faculty. This will be accomplished by providing strategic advice to the Deputy Dean and Associate Dean (Learning and Teaching), managing staff, and coordinating resources to achieve objectives. The position is required to work across all areas of the Faculty, adopting a consultative approach to ensure the highest standards in student support and services are met, and there is effective engagement with University departments and other faculties. The Manager works closely with senior managers, course coordinators, school coordinators, and academic and professional staff across the Faculty to exchange information and provide advice on academic and student policies. The Manager works closely with the Associate Dean (Learning and Teaching) and Deputy Dean to embed an enterprise model for delivering student services within the Faculty and across the University. The Manager supervises a team of staff and maintains regular contact with other areas of the University, in particular, Student Services, HiQ, Learning and Teaching Unit. This position will have regular contact with potential and current clients of the Faculty, including corporate partners, professional associations and accrediting bodies and peers and colleagues from other universities. This position reports to the Deputy Dean for supervision, workload management and for Performance Planning and Review (PPR).

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Faculty**

In our rapidly changing world, driving economic, social and cultural development increasingly requires collaboration. The Faculty of Creative Industries, Education and Social Justice acknowledges this context— and specifically that how society learns, creates, communicates and collaborates is at the forefront of all innovative and impactful contributions.
The Faculty’s purpose is to create inclusive, ethical and sustainable change for a just world. We do this through collaborations within thriving interdisciplinary and diverse communities that connect our teaching, learning and research to deliver real world change.
With an intersection of creativity, education and social justice combined with QUT’s overall focus on technology the Faculty has strong ties to government and industry which provides our courses with a real
- world focus. The Faculty prepares our students for innovative roles as knowledge leaders at the nexus of design, education, communication, creative practice and social change. We pursue research with impact, and our researchers collaborate on projects in specialised research groups and facilities across disciplines and institutions.
The Faculty of Creative Industries, Education and Social Justice is led by the Executive Dean and the Faculty Executive team comprising the Executive Dean, Deputy Dean, Heads of School, Associate Dean Learning and Teaching, Associate Dean Research, and Faculty Operations Manager.
The faculty is comprised of the following Schools under the leadership of the respective Head of School:

- School of Communication
- School of Creative Practice
- School of Design
- School of Early Childhood and Inclusive Education
- School of Teacher Education and Leadership
- School of Justice

In addition, specialist Faculty professional functions include
- Faculty Operations: Budget and Planning, School Administration Support, Space, Equipment and Assets, and Technical Services teams under the leadership of the Faculty Operations Manager
- Office of the Deputy Dean: Engagement, and Student Specialist Support under the leadership of the Deputy Dean
- Office of the Executive Dean under the leadership of the Executive Dean

**What you need to succeed**

You will demonstrate:
1. Education, training and/or relevant experience equivalent to completion of postgraduate qualifications and extensive relevant experience or an equivalent combination of education, training and/or experience.

2. Demonstrated ability to provide leadership and supervise cross-functional teams of staff to provide coherent, consistent and effective customer services, and in managing operati