Front Office Assistant Manager

2 weeks ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific.

We are looking for an **Assistant Manager** to lead and guide the Front Office team. This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment.

**The Role**:

- Leading the check in, checkout experience with the Front Office team
- Lead the Front Office & Concierge team in enrolment of hotel loyalty program
- Effectively communicating with all other departments including maintaining the daily reports, and leading the operation briefings for the team
- Ensure a memorable experience for all guests, making everyone feel welcome and feel valued
- Bringing energy and “can do” attitude to the Lobby and team

**Ideally you will have**
- Previous experience with Opera
- Experience in a similar role
- Strong communications and listening skills
- The ability to easily build rapport with team members and guests essential
- Responsible Service of Alcohol certificate
- Must have First Aid certificate
- Drivers Licence (C Class)

**Benefits**
- Attractive salary package
- Parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

If you share our values and are passionate about driving a strong culture of success, are driven, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the link to find out more about what Pan Pacific Hotels Group has to offer.

**Job Types**: Full-time, Permanent

**Salary**: $68,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Visa sponsorship

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Tips

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