Assistant Manager

4 days ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

We are seeking an experienced **Assistant Manager** to join our team. This role will report to the Front Office Manager and is responsible for assisting in leading the Front Office and Concierge teams.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

**The Role**:

- Leading the check in, checkout experience with the Front Office team
- Lead the Front Office & Concierge team in enrolment of hotel loyalty program
- Effectively communicating with all other departments including maintaining the daily reports, and leading the operation briefings for the team
- Ensure a memorable experience for all guests, making everyone feel welcome and feel valued
- Bringing energy and “can do” attitude to the Lobby and team

**Ideally you will have**
- Previous experience with Opera
- Experience in a similar role
- Strong communications and listening skills
- The ability to easily build rapport with team members and guests essential
- Responsible Service of Alcohol certificate
- Must have First Aid certificate

**Benefits**
- Attractive salary package
- Discount parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our globally recognised online platform
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

**Job Types**: Full-time, Permanent

Pay: $74,100.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance
- Referral program

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

Licence/Certification:

- RSA (required)
- First Aid Certification (required)
- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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