Front Office Manager

Lead and support our front-line team members. Build your leadership skillset in this key role Front Office Manager – Permanent Fulltime.
Reporting to our Director of Finance, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team that cover various admin functions within the hospital.

Key accountabilities:

• Managing the patient administration process which include scheduling, booking, verifying patient's health fund coverage and providing accurate cost estimate / informed financial consent
• Ensure accurate and timely provision of paperwork / certificates related to admissions required to submit claims
• Liaise with internal and external customers / stakeholders to assist with the admission process
• Provide leadership and ongoing training to administration staff
• Support the culture for continuous improvement and lead the change management process where required.
• Demonstrate the Ramsay Way

To be successful for this role you will bring:

• Experience in all areas of front office management.
• Demonstrated ability to successfully manage individuals and work groups
• Demonstrated commercial acumen, attention to detail and ability to prioritise workload
• Excellent communication, customer service and organisational skills
• Willingness to learn, be flexible and ability to adapt to changes
• Ability to understand and apply the practicalities of health fund contracts

Desirable Criteria:

• Tertiary qualification in Business Administration or related discipline
• Knowledge of Health Fund contracting system and processes
• Meditech or similar patient administration software experience

About Us
North Shore Private Hospital (NSPH) is a 336-bed surgical, medical and maternity facility located on Sydney's lower North Shore.

With our recent South Wing expansion, North Shore Private can now offer every patient a single room – for a quieter, more comfortable hospital experience.

The hospital's specialties include orthopaedics, obstetrics, neurosurgery, intensive care, cardiac surgery, cardiology, ear nose and throat, vascular, plastics, oncology and general surgery.

Comprehensive diagnostic facilities and medical consulting suites are also on site.

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

What's in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.

If you have any questions about this opportunity, please contact: Lee Sexton

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available