Development Compliance Liaison Officer

**About Inner West Council**

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of **Integrity**, **Respect**, **Innovation**, **Compassion**and **Collaboration** are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. **We offer a variety of flexible work arrangement options** (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value **gym membership from $17.95/week** giving access to a vast network of gyms in Sydney.

**About the role**

The Development Compliance Liaison Officer is responsible for the management of incoming complaints relating to Development Compliance Team. The role includes triaging complaints, contacting the customer to meet established service levels for customer service, and assisting Development Compliance Officers by undertaking research and providing Officers with the relevant information to investigate complaints promptly.

Please read the **Position Description** to familiarise yourself with all the requirements and conditions of the role.

**Remuneration**

$82,540.64 - $91,316.16 + 12% Superannuation

**Some of the required skills, experience and qualifications**
- Tertiary qualification or relevant experience working in Development Control or Planning within Local Government and/or an equivalent combination of education and relevant experience.
- A detailed knowledge of development pathways, including the regulatory framework applicable to Council Development Compliance and Building Certification.
- Expert knowledge of OneCouncil or equivalent and experience in training others in a structured program.
- Demonstrated ability to provide a high level of customer service and deal with challenging customers in a resilient and empathetic way, ensuring that the customer’s perspective is always considered.
- Proven experience in process improvement within a regulatory service.

**Enquiries**

Michael Ryan, Senior Manager Health and Building on 9392 5597

**Closing Date**

Sunday 21 September 2025, 11:30PM

**How to Apply**

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

**Eligibility for employment/Pre employment Checks**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the **Department of Home Affairs** website.

**Inner West Council is proud to be an inclusive and equitable employer**

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

**Reasonable Adjustment Assistance