Assistant Front Office Manager

10 hours ago

Gosford New South Wales Australia Ah Hospitality Services Pty Full time $90,000 - $120,000 per year

Get ready for the vibrant charm of voco Gosford, coming to The Archibald precinct in 2025

At voco Gosford, modern elegance meets warm hospitality in the heart of the Central Coast. Discover our 130 room hotel, featuring six vibrant and exciting hospitality venues; including a spacious 2000m2 modern Australian pub, a chic rooftop bar, a signature restaurant, a swim up pool bar, and two levels of rooftop conference and event space overlooking the stunning Brisbane Waters. At voco Gosford, we'll cater to both business and leisure guests, as well as provide a swanky new destination for locals to meet.

The Assistant Front Office Manager will work closely with our Executive Assistant Manager in managing all aspects of our Front Office department including; guest reservations, guest experience, telephone services and business centre whilst ensuring a seamless and unforgettable guest experience.

This is an exciting and rare opportunity to join our team during the pre-opening phase of a new hotel, that will look to be the changing face of the Central Coast.

A little taste of your day-to-day

Every day is different, but you'll mostly be:


• Lead the check in, check out experience with the Front Office team.


• Creating the perfect working environment for your team to thrive and driving collaboration between departments


• Ensure your front office team delivers a great service, professional attention and personal recognition


• Providing guests with all the information they need to enjoy a truly memorable experience


• Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts


• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies 


• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance


• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties


• Ensure your team are properly trained on systems, security, service and quality standards


• Assist to develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

What we need from you


• Bachelor's degree, higher education qualification or equivalent in Hotel Administration or Business Administration 


• 2-3 years of guest service/hotel experience with a minimum 1 year in a management capacity, or an equivalent combination of education and work experience


• Must speak local language (s)  


• Other languages preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

  • Front Office Duty Manager

    6 days ago

    Liverpool, New South Wales, Australia Quest Liverpool Full time $60,000 - $80,000 per year

    Are you a motivated hospitality professional with a passion for leading teams and delivering exceptional guest experiences? Quest Liverpool is seeking an experienced Front Office Duty Manager to oversee our busy reception area and support the Franchise Manager in the smooth running of our property.About the RoleReporting directly to the Franchise Manager,...

  • Front Office Manager

    4 days ago

    Mascot, New South Wales, Australia EVT - Entertainment | Ventures | Travel Full time $80,000 - $120,000 per year

    Rydges Sydney Airportis part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  About EVTAs market-leading experience creators, we bring to life some of the best-known brands and...

  • Assistant Front Office Manager

    6 hours ago

    Australia IHG Full time $60,000 - $100,000 per year

    DescriptionCrowne Plaza Adelaide Mawson Lakes, features 155 contemporary rooms designed with tech and premium amenities, it caters perfectly to both business and leisure travelers alike. Whether for business or leisure, every detail is crafted to ensure productivity and connection.At Crowne Plaza Adelaide Mawson Lakes, it's all about our people and our...

  • Assistant Front Office Manager

    9 hours ago

    Australia IHG Full time $78,000 per year

    DescriptionJoin our team at Holiday Inn Perth City Centre – where work meets joyAt Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have...

  • Front Desk

    1 week ago

    Ballina, New South Wales, Australia Architectural Roofing and Building Supplies Pty Ltd Full time $45,000 - $60,000 per year

    Are you highly organised, detail-oriented, and thrive in a customer focused role? Our growing roofing manufacturing company is looking for an enthusiastic Front Desk / Administration Coordinator (P/T) to join our teamAbout Us: ARBS is also a leading supplier of roofing, cladding and building products. Based in Ballina on the Northern Rivers, we offer not...

  • Front Office Manager

    6 days ago

    South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

    An exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager. Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates...

  • Front Office Receptionist in Guest Relations

    12 hours ago

    Liverpool, New South Wales, Australia Quest Liverpool Full time $40,000 - $60,000 per year

    Quest Liverpool comprises of a total of 88 apartments including studios, 1 and 2 bedroom apartments located in the heart of Liverpool's CBD.Quest Liverpool now has an exciting opportunity available for a Guest Service Agent in the front office Reception. We are looking for a guest experience professional with a passion for customer service and a 'can do...

  • Front Of House

    8 hours ago

    Kogarah, New South Wales , Australia El Jannah Stores Full time $40,000 - $60,000 per year

    Summary:We are seeking a Front of House professional to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, managing reservations, and ensuring the smooth operation of the front of house area. This position requires excellent communication skills, a positive attitude, and the ability to work in a...

  • Front of House

    2 weeks ago

    Orange, New South Wales, Australia Elever Realty Full time $45,000 - $65,000 per year

    Company DescriptionAt Elever Realty, we elevate investments for our clients. Proudly based in Orange, NSW, Elever Realty specializes in premium property management, investor-focused strategies, and modern leasing solutions that outperform the market. With over 17 years of industry experience and award-winning leadership, we aim to raise the standard of real...

  • Front office/Customer Service

    6 hours ago

    Albury, New South Wales, Australia Mini Cretes Albury Full time $40,000 - $60,000 per year

    Mini Cretes a small family owned, Concrete batching plant is looking for a motivated reliable person to join our team in the front office.Rolls include:General office administrationBasic accounting and data entryCustomer service and client supportSales and orderingManaging social media updatesWe are looking for someone with strong communication skills,...