Service Delivery Manager

2 weeks ago

Greater Adelaide SA, Australia Brennan IT Full time

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**The Role**

**Your responsibilities include but are not limited to**:

- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Scope and Change Management
- Major incident management
- Driving future technology roadmaps for the client
- Continuously improve operations and client engagement
- Customer Satisfaction (measured by NPS)
- Assist in development of ITIL Aligned Service Processes
- Continual Service Improvement Plans (CSIP) for client patch
- Relationships with Service Desk and key resolver functions
- Relationships with Account Management and key commercial functions
- Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops

**What skills and experience you will bring to the team**:

- Minimum of 3 years’ work experience in a senior Service Management or Customer role
- ITIL Service Management accreditation
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level.
- Demonstrated ability to lead and collaborate with a multi-disciplined team.
- Demonstrated skills in negotiation, organisation, and time management.
- Ability to work within a team and achieve results through others.
- Ability to influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.
- Ability to manage and implement change - change agent and ambassador.

**NOTE**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan**is an equal opportunity employer.

  • Service Delivery Manager

    2 days ago

    Greater Adelaide SA, Australia Finite Full time

    Location: - Adelaide- Job Type: - Permanent- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - PR/024991_1706502295- Contact: - Daniel Philip- This role holds responsibility for overseeing, managing and ensuring the delivery of support services, aiming to guarantee an outstanding customer experience for all our...

  • Service Delivery Manager

    1 week ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Service Delivery Manager

    4 days ago

    Greater Adelaide SA, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role As Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers...

  • Ndis Service Delivery Manager

    1 week ago

    Greater Adelaide SA, Australia Baptist Care SA Full time

    **About the role**:Permanent Full-Time** The Manager, NDIS Service Delivery will lead a highly skilled and client-focused team to provide services to people with a disability and help them achieve their goals. Ensuring that all clients receive the highest quality services. Responsible for implementing a person-centred approach to disability services...

  • Ndis Service Delivery Manager

    7 days ago

    Greater Adelaide SA, Australia Baptistcare SA Full time

    **About the role**:Permanent Full-Time** The Manager, NDIS Service Delivery will lead a highly skilled and client-focused team to provide services to people with a disability and help them achieve their goals. Ensuring that all clients receive the highest quality services. Responsible for implementing a person-centred approach to disability services...

  • Delivery Manager

    6 days ago

    Greater Adelaide SA, Australia NCS Australia Full time

    **Company Description** About us**: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an...

  • Service Delivery Manager

    1 week ago

    Adelaide Region SA, Australia CyberCX Full time

    Flexible work enviornment - Hyper growth practice - Adelaide or Canberra location CyberCX is Australia’s leading independent cyber security consultancy organisation. Due to organic growth, we are looking for a Service Delivery Manager to join our Adelaide team. We value diversity and all levels of experience to contribute to our team, and at CyberCX we...

  • Technical Delivery Manager

    7 days ago

    Greater Adelaide SA, Australia CYOS Solutions Full time

    **Application closing date**: Monday, 04 November 2024 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Sunday, 01 December 2024 **Location of work**: SA **Length of contract**: 12 Months **Contract extensions**: Up to 18 months **Security clearance**: Must have Negative Vetting Level 1 **Rates**: $110 - $140 per hour (inc....

  • Delivery Manager

    4 days ago

    Greater Adelaide SA, Australia CYOS Solutions Full time

    **Application closing date**:Thursday, 12 September 2024 - 11:59pm, Canberra time **Estimated start date**: Thursday, 10 October 2024 **Location of work**: SA **Working arrangements**:The preference for these positions is to be performed from a National Office location in Canberra, Brisbane, Adelaide, Melbourne, or Sydney. **Length of contract**: ASAP...

  • Technical Delivery Manager

    6 days ago

    Greater Adelaide SA, Australia Local Peoples Full time

    Local Peoples is seeking enthusiastic and talented Technical Delivery Manager in the ACT, QLD, SA, VIC to join our team as embedded members with our prestigious Government client. The Technology Delivery Managers will work in product-focused teams to deliver end-to-end services and to support them in production. As a Technical Delivery Manager, you will...