Operational Service Delivery Officer

2 days ago

Greater Adelaide SA, Australia The University of Adelaide Full time

**Job no**: 517452
**Work type**: Fixed term - Full-time
**Campus**: Adelaide
**Categories**: Administration, Project Management and Project Support, HEO4

**(HEO4) $73,961 - $81,067 per annum plus an employer contribution of 17% superannuation applies.**

**Fulltime, fixed term position, available until end of March 2028.**

**Do you have excellent customer service skills and thrive working in a hands-on operation environment? We are seeking a Service Delivery Officer to join the Professional and Continuing Education Team, so we want to hear from you.**

The Service Delivery Officer is responsible for providing efficient and effective front of house, course delivery and general administrative services for all professional education programs, events, and functions within Professional and Continuing Education (PACE) ensuring that service levels are of an exemplary standard.

The Service Delivery Officer will assist the broader Business Services team in the provision of general administration tasks and activities that support the overall function of PACE services, internal staff, facilitators, consultants, and customers. Duties include managing enquiries, processing enrolments, purchasing and invoicing, preparation of training materials and supporting event management.

**To be successful you will need**:

- Demonstrated commitment to quality customer service and service improvement.
- Demonstrated professional interpersonal, oral and written communication skills.
- Demonstrated ability to work independently and effectively as part of a team.
- Competent in the use of various technology and software, including the Microsoft Office Suite and familiarity with client management systems.
- Demonstrated fast and accurate data entry skills.

**The path to Adelaide University**

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 12 October 2025.

**For further information**

For a confidential discussion regarding this position; contact:
**Ninna Buensuceso**
Business Services Manager, PACE

You'll find a full position description below.

DOWNLOAD THE POSITION DESCRIPTION

**Advertised**: 03 Oct 2025 12:00 AM
**Applications close**:12 Oct 2025 11:55 PM

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