Customer Service Specialist

Requisition ID: 35320- Job Location(s): Dandenong South, AUDanfoss is seeking an enthusiastic Customer Service Specialist to be responsible for the management of customer accounts from the initial sales enquiries, providing quotations through to ensuring the customer receives their delivery on-time.

**Responsibilities**:
Responsibilities for this position include but are not limited to the following.
- Answering customer questions and queries and follow through on customer request in a timely manner
- Ensure all orders received are processed accurately and by the cut off time.
- Ensure all credits are investigated as per company procedure and any issues escalated for prompt resolution.
- Liaise with Logistics team members in relation to shipments or stock enquiry issues.
- Liaise with the finance team in relation to customer account issues.
- Prepare customer sales quotations on behalf of the sales team.
- Comply with company processes and procedures and be open to new ways of working yet remain flexible to ensure customer remains as the focus.
- Establish and maintain effective communication with Sales Managers, Sales Engineers, 3PL and logistics and other team members as needed, to deliver the required services to customers.

**Background & Skills**:

- Minimum 5 years of Customer Service or Internal Sales Coordinator experience within an engineering organisation
- Ability to build a strong rapport with customers
- Experience using SAP and Salesforce
- Basic understanding of the supply chain process
- Strong problem-solving skills
- Flexible and can deal with change

**Employee Benefits**:
We are excited to offer you the following benefits with your employment:

- Flexible working arrangements
- Competitive salary plus performance bonus.
- Access to well-being programs
- Paid Parental Leave
- Recognition Program

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.