Salesforce Functional Consultant

2 days ago

Melbourne, Australia Resource Corner IT Full time

**The client needs Salesforce functional consultants who can**:

- Work with the business to understand the requirements and configure Salesforce accordingly.
- Focus on Salesforce workflows and ensure they align with the business needs.
- Integrate Salesforce with other systems, such as MuleSoft, to ensure seamless data flow and connectivity with different APIs.
- Provide expertise in translating business language into technical requirements and vice versa.
- Be available for in-person meetings, preferably within Australia, to establish strong relationships with the clients.
- Have a good understanding of various Salesforce products and features to recommend the best solutions for different departments and programs.

**Key responsibilities would include**:

- **User Research**: Conducting research to understand user needs, behaviours, and pain points.
- **Journey Mapping**: Designing service blueprints and customer journey maps to visualize the service experience.
- **Prototyping & Testing**: Developing service prototypes and testing them to gather feedback and improve design.
- **Collaboration**: Working closely with cross-functional teams (e.g., product, development, marketing) to ensure service alignment and delivery.
- **Service Strategy**: Defining and refining the service strategy, ensuring it aligns with business objectives and user expectations.
- **Implementation Support**: Assisting with the implementation of service designs and ensuring they meet the required standards.
- **Continuous Improvement**: Iterating and improving services based on user feedback and performance metrics.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: $700.00 - $800.00 per day

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