Development and Environmental Services Assistant

**JOIN OUR JOURNEY TO BECOME THE BEST COUNCIL IN AUSTRALIA**

We are looking for a passionate and hardworking **Development and Environmental Services Assistant** to join our team at Singleton Council. In this role, you’ll make a real impact on the everyday lives of people within our community by achieving important outcomes for Singleton to grow and flourish.

**ABOUT US**

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community. Here at Council, we offer a wide range of services to our community, supporting our vision to be vibrant, progressive, connected, sustainable and resilient.

**THE ROLE**

Working within the Development and Environmental Services Support Team, the position provides specialist administrative support to the Environmental, Planning and Regulatory Team. The key responsibilities include:

- Provide efficient, courteous and high quality frontline customer service in a positive and professional manner.
- Maintain and resolve customer enquiries in accordance with Development and Environmental Services processes and procedures.
- Maintain, update and resolve customer enquiries under relevant Legislation, Policies and Guidelines.
- Calculate fee estimates, receive and process payments in relation to Council development and environmental services in accordance with relevant accounting standards, Council’s current adopted Fees and Charges and Council’s cash handling policies and procedures.
- Provide administration support to the Development and Environmental department, in relation to:

- Planning
- Regulatory
- Environmental Health
- Rangers
- Compliance
- Sustainability

**ESSENTIAL CRITERIA**

To be successful in this role you will have:

- Certificate IV Business Administration or similar
- Demonstrated extensive experience (minimum 5 year) in a fast pace administrative environment, and contemporary knowledge of administration functions.
- Demonstrated knowledge all relevant Acts, Regulation and Guidelines in relation to Planning and Regulatory.
- Demonstrated high level written and verbal communication skills and interpersonal skills including proven ability to communicate with a wide range of stakeholders to effectively liaise with internal/external customers in a professional and customer focused manner.
- Ability to interpret policies and procedures and the ability to recognise when to defer to other team members for clarification or escalation.
- Demonstrated ability to use initiative and discretion in carrying out tasks and upholding confidentialities.
- Demonstrated solid experience in the use of Microsoft Office, Corporate IT systems, Customer Request Systems and Records Management Systems including experience in the use of geographic information or land mapping systems.

This position is offered on a **temporary fulltime** basis for up to 12 months working **35** hours per week. Through Council's commitment to flexibility, part time hours would be considered for this position.

Remuneration for this position is based on **8** of the salary system which equates to a base salary between **$62,994.88 to $70,861.44** per annum plus superannuation.

**WHY JOIN US?**

At Singleton Council, we are a dynamic, multi-skilled, diverse group of people who share the same passion — to deliver outstanding services and outcomes to our community. We value difference and the creativity it generates towards our productive workforce.

Working for Singleton Council you will join an Engaged, Safe, Sustainable and Performing workforce who, together, we exist to make a difference for our community. To make smart, sustainable decisions, and to go above and beyond so that our community continues to be loved locally and recognised nationally. If you are looking for a challenging and strategically focused career which delivers tangible results for the community all whilst working in a flexible, contemporary environment, join us on our journey to be the best council in Australia.
- **Be community-first**:You’ll create or support important community outcomes and will be fulfilled by the impact you have on everyday lives.
- **Help drive change, step by step**:You’ll help improve _what _we deliver and _how _we deliver it. You’ll challenge us to move forward, combining hard work and drive with professionalism and staying power.
- **Learn and grow**:You’ll develop your skills and reach new heights through the diversity of what we do and through a range of ongoing training opportunities.
- **Join a supportive, family-friendly organisation**:Commit to our journey to achieve the best outcomes for our community and we will support you to find the right balance between work and life.
- **Join an employer of choice organisation**:You'll be a part of a