Home Assurance Coordinator

1 week ago

Springwood, Australia Plantation Homes Full time

Be part of a supportive, collaborative and inclusive team
- Help customers through their post-handover home journey
- Enjoy great perks, training, and career development

At Plantation Homes, we know that the journey doesn’t end at handover—it’s just the beginning. As a Home Assurance Coordinator, you’ll play a key role in supporting our customers after they’ve moved into their new home, ensuring their experience remains smooth, supported, and stress-free.

**About the Role**

Sitting within our Warranty and Home Assurance team, this role focuses on the critical post-handover phase of the building journey—from 3 weeks to 12 months after completion. You’ll be responsible for:

- Coordinating and scheduling QA inspections and warranty jobs
- Managing pre-warranty and 12-month maintenance administration
- Supporting our Home Assurance Inspectors with job allocation and follow-ups
- Liaising with customers, trades, and internal teams
- Coordinating display home and office maintenance programs

This is a dynamic role that blends customer service, administration, and coordination—perfect for someone who enjoys variety and thrives in a fast-paced environment.

**About You**

You’re someone who enjoys being part of a customer’s new home journey and takes pride in delivering exceptional service. You bring a positive, proactive attitude to each day and are confident working both independently and as part of a team.

You also have:

- Strong administration and customer service experience
- Excellent organisation and time management skills
- Great interpersonal and communication abilities
- Confidence in multi-tasking and job coordination
- Experience in high-volume environments (construction experience is a bonus, but not essential)
- The ability to remain calm under pressure, with strong conflict resolution and negotiation skills - you’re confident navigating sensitive conversations and turning challenging situations into positive outcomes

We’re a collaborative team and will provide full training—so if you’re eager to learn and grow, we’ve got your back.

**What We Offer**
- Plantation Day - an extra day off over the Kings Birthday long weekend
- A holistic Health & Wellbeing Program
- Ongoing learning and development opportunities
- Discounts when you build with us, access to our suppliers, trades, and 400+ retail brands via our Henley Hub

**Ready to Join Us?**

If you’re passionate about customer care and want to be part of a team that values quality, integrity, and innovation, we’d love to hear from you.

We are part of the Henley Properties Group, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

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