Home Assurance Coordinator

1 day ago

Springwood, Australia Plantation Homes Full time

Be part of a supportive, collaborative and inclusive team
- Help customers through their post-handover home journey
- Enjoy great perks, training, and career development

At Plantation Homes, we know that the journey doesn’t end at handover—it’s just the beginning. As a Home Assurance Coordinator, you’ll play a key role in supporting our customers after they’ve moved into their new home, ensuring their experience remains smooth, supported, and stress-free.

**About the Role**

Sitting within our Warranty and Home Assurance team, this role focuses on the critical post-handover phase of the building journey—from 3 weeks to 12 months after completion. You’ll be responsible for:

- Coordinating and scheduling QA inspections and warranty jobs
- Managing pre-warranty and 12-month maintenance administration
- Supporting our Home Assurance Inspectors with job allocation and follow-ups
- Liaising with customers, trades, and internal teams
- Coordinating display home and office maintenance programs

This is a dynamic role that blends customer service, administration, and coordination—perfect for someone who enjoys variety and thrives in a fast-paced environment.

**About You**

You’re someone who enjoys being part of a customer’s new home journey and takes pride in delivering exceptional service. You bring a positive, proactive attitude to each day and are confident working both independently and as part of a team.

You also have:

- Strong administration and customer service experience
- Excellent organisation and time management skills
- Great interpersonal and communication abilities
- Confidence in multi-tasking and job coordination
- Experience in high-volume environments (construction experience is a bonus, but not essential)
- The ability to remain calm under pressure, with strong conflict resolution and negotiation skills - you’re confident navigating sensitive conversations and turning challenging situations into positive outcomes

We’re a collaborative team and will provide full training—so if you’re eager to learn and grow, we’ve got your back.

**What We Offer**
- Plantation Day - an extra day off over the Kings Birthday long weekend
- A holistic Health & Wellbeing Program
- Ongoing learning and development opportunities
- Discounts when you build with us, access to our suppliers, trades, and 400+ retail brands via our Henley Hub

**Ready to Join Us?**

If you’re passionate about customer care and want to be part of a team that values quality, integrity, and innovation, we’d love to hear from you.

We are part of the Henley Properties Group, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

Video

  • Home Assurance and QA Inspector

    2 weeks ago

    Springwood, Australia Plantation Homes Full time

    Supportive management, a company vehicle, & strong team culture. - Enjoy our Plantation Day - an additional day off to recharge. - Gain access to our employee benefits, including discounts with over 400 retailers We have an exciting opportunity for a Home Assurance & QA Inspector (often referred to as a Maintenance & Warranty Supervisor), to join our Home...

  • Scheduling Coordinator

    3 days ago

    Springwood, Australia Plantation Homes Full time

    Work from home flexibility. Free onsite parking & nearby bus way - Gain access to employee benefits, retailer discounts & employee assistance program - Additional annual leave day, social activities and supportive team Plantation Homes is continuing to lead the way in quality, choice, affordability and innovation so more Queenslanders can own the home they...

  • Client and Community Engagement Coordinator

    5 days ago

    Springwood, Australia Animal Emergency Australia Full time

    Pet wellness discounts (products and treatments) - Gym membership discounts (Fitness Passport) - Ongoing training and career pathways **About Animal Emergency Australia** Animal Emergency Australia (AEA) provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and be their...

  • Human Resource Coordinator

    3 days ago

    Springwood, Australia Just Better Care Full time

    **About the business** Just Better Care Brisbane South/East & Toowoomba provide in-home aged care and disability services, supporting people to live independently at home and within their community. We are owned and operated locally empowering our customers by putting individual preferences and support needs at the center of our approach. **Job...

  • Ndis Support Coordinator

    4 days ago

    Springwood, Australia RAM AGED CARE Full time

    NDIS Support Coordinator / HCP Case Coordinator must have experience in NDIS and also Home Care Packages. Must have great people skills, fit into a very committed and client focused team. Well groomed, good work ethics and must have the ability to follow up tasks and compelte a task you will be reporting to the Regional Manager **Salary**: $50,000.00 -...

  • Marketing Coordinator

    6 days ago

    Springwood, Australia Animal Emergency Australia Full time

    **You could be our next Marketing Coordinator!** Bored in your current role? Want to take on a challenge? Look no further than this brand-new role we’ve created in our Recruitment Marketing Team. **The Challenge** Our veterinary profession is hurting. COVID travel restrictions resulting in a lack of skilled veterinary migrants to Australia + increased...

  • People and Culture Coordinator

    3 days ago

    Springwood, Australia Plantation Homes Full time

    Grow your career with professional development and clear pathways for career advancement - Work alongside a team of fun, collaborative and always ready to roll up their sleeves HR professionals - Play a key role in shaping our workplace culture where our team thrives! **About us**: Plantation Homes forms part of the Henley Properties Group, established in...

  • Front of House Coordinator

    2 weeks ago

    Springwood, Australia The Little Group Full time

    **Description**: As Australia’s largest privately owned real estate agency, our infrastructure allows you to be the best you. We invest in your development through dedicated training programs, cross-departmental career progression, stability, and all-round support structures. Our values are Respect, Accountability, Humility, Honesty & Openness and Fun....

  • Wellbeing Health In-reach Nurse Coordinator

    5 days ago

    Springwood, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Clinical Nurse Specialist Grade 2 **Location**: Cambridge Park School Cluster **Remuneration**: $113,243.15 - $116,963.48 per annum **Hours Per Week**: 38 **Requisition ID**: REQ549236 **Applications Close**: 03/03/2025 - With _**_CORE_**_ Values of _**_C_**_ollaboration,...

  • Client Services Manager

    3 days ago

    Springwood, Australia LIFEST HEALTHCARE Full time

    Lifest HealthCare (LHC) is a registered NDIS provider, working closely with participants, families, insurance companies and other stakeholders to offer unique, personalised health and support care to people with disabilities. We provide compassionate care delivered with integrity and respect to ensure our participants receive the best possible care and...