Member Service Officer

2 weeks ago

Perth, Australia Capricorn Full time

Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

The role and what we are looking for

**Role Purpose**

As Member Service Officer, you'll need to provide excellence in Member Service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products, and services.

**Key Accountabilities**

**Customer Service**
- Answer incoming calls from relevant phone queues as required, with a view to providing problem resolution on first contact.
- Resolve general enquiries as they arise with a view to resolving those queries in a timely manner.
- Provide support for Capricorn Products including key Supplier accounts.
- Provide support to Members in relation to accessing and utilising myCAP.
- Ensure immediate escalation of all unresolved queries as per the complaints and escalation process.
- Liaise with suppliers and service providers as well as other internal departments to ensure the successful and efficient resolution of queries.
- Liaise with Area Managers as required to ensure they are kept well informed of Member & Supplier concerns and escalate queries to field staff if required.
- Add CRM calls to record all contacts with Members, Suppliers, and field staff.
- Enter manual updates accurately into Epicor as required and update notes.
- Ensure call centre statistics targets are met

**Outbound Customer Service**
- Conduct outbound call campaign calls as set our and rostered by Member Services Team Leader.

**Capabilities Required**:
**Skills, Knowledge and Attributes**
- Intermediate skill in the use of Microsoft Office Software Suite
- Exposure to basic accounting principles (desirable)

**Experience**
- 1 years' experience within a Customer Service oriented role preferred.

**Qualifications**
- Completion of Year 10 High School Certificate or equivalent preferred.
- Customer Service Certificate (desirable).

The next steps

  • Member Services Officer

    2 weeks ago

    Perth, Australia Capricorn Full time

    **Who are we?** Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...

  • Member Services Officer

    5 days ago

    Perth, Western Australia Teachers Mutual Bank Limited Full time $60,000 - $90,000 per year

    About the RoleWe're looking for a Member Service Officer to join our WA branch and deliver exceptional service to our members. You'll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence.This role requires strong communication and listening skills to accurately action member requests. You'll...

  • Member Services Officer

    1 week ago

    Perth, Australia United Workers Union Full time

    MEMBER SERVICES OFFICER UNITED WORKERS’ UNION The United Workers Union seeks a highly motivated individual to work in our Member Services Team in Sydney or Perth in a fixed-term 6-month role. The role of the Membership Services Team is to deliver exceptional day-to-day services to United Workers Union members and to provide high-quality and consistent data...

  • Member Service Advisor

    7 days ago

    Perth, Australia HIF Full time

    **Welcome to HIF - the Health Insurance Fund of Australia!** We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 passionate people based right here in Perth. At HIF, we’re all about supporting our Members to live healthier lives - and we do that with genuine care, a strong community spirit, and a member-first...

  • Member Service Advisor

    2 days ago

    Perth, Australia HIF Full time

    **Welcome to HIF - the Health Insurance Fund of Australia!** We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 passionate people based right here in Perth. At HIF, we’re all about supporting our Members to live healthier lives - and we do that with genuine care, a strong community spirit, and a member-first...

  • Member and Programs Officer

    2 weeks ago

    Perth, Western Australia Reconciliation Western Australia Full time $60,000 - $80,000 per year

    Our OrganisationReconciliation WA (RWA) is a not-for-profit organisation providing leadership, advocacy and support to people and organisations driving the movement for reconciliation in Western Australia (WA). We actively encourage Aboriginal and Torres Strait Islander people to apply for all our roles and join the Reconciliation WA team. We prioritise...

  • Member Service Advisors

    2 days ago

    Perth, Australia HIF Full time

    We’re the Health Insurance Fund of Australia, but our friends call us HIF and due to some great internal career development moves within HIF we are on the lookout for fun, enthusiastic and engaging team members who are passionate about providing excellent customer service and putting our members first. Whether you are just beginning your career or looking...

  • Member Resolution Officer

    7 days ago

    Perth, Australia Capricorn Full time

    **A little about us** We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members...

  • Member Services Consultant

    5 days ago

    Perth, Western Australia MUFG Retirement Solutions Full time $60,000 - $90,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Member Services Consultant

    2 weeks ago

    Perth, Australia Link Group Full time

    **The Role** You will be the first point of Member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. **Key Accountabilities and Main Responsibilities** - Deliver high quality customer service on inbound and outbound calls - Provide...