Level 3 Helpdesk

1 week ago


Parramatta, Australia Ashdown Consulting Full time

$392 - $434 p/d + super
- 6 month contract (with potential to extend)
- Parramatta + WFH

**Level 3 Helpdesk | 6 month contract | $479.57 p/d Incl. Super**
- $392 - $434 p/d + super
- 6 month contract (with potential to extend)
- Parramatta + WFH

**About the Company**

This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for someone to start ASAP on a 6 month contract paying up to $434 p/d + Super located in Parramatta with flexible work arrangements.

**About the team**

The Team you are joining is guided by evidence-based customer satisfaction and is transparent and accountable for the performance of these services and the continual enhancement of services lead by the NSW community.

**About the Role**

We are currently seeking to appoint a Level 3 Helpdesk with a leading NSW Government agency who will be responsible for the administration, management and continuous development of Language Services IT projects.

**_Key accountabilities include:_**
- Analyse data collected from various systems and prepare timely reports as requested by Director Language Services.
- Resolve any software/hardware related issues with internal and external providers.
- Maintain an overview of the functionality and effectiveness of the systems to identify areas for enhancement and/or remediation.
- Analyse data collected from various systems and prepare timely reports as requested by Director Language Services.

**About You**
- Delivery and customer focused.
- Excellent stakeholder engagement skills
- Tertiary qualifications in IT
- 3+ years' experience in a Helpdesk position

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support



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