Service Desk Officer

16 hours ago


City of Parramatta Council, Australia Aurec Human Capital Group Full time

Overview

Help Desk Officer - Level 2

Permanent position • Salary: Up to $130,000 • Sydney Location - Inner West - Onsite • Healthcare Industry • Microsoft | AWS | Active Directory | Citrix

The Role

As an experienced Level 2 Helpdesk technician working in a fast-paced environment, you'll play a key role in resolving IT issues, ensuring the smooth operation for the ICT network and applications.

The Organisation

This is a client-side role, work in an industry where you genuinely get to make a difference. You'll report into a supportive Manager and get exposure to a wide range of leading technologies.

The Person

We're seeking someone with excellent communication skills, a genuine customer service approach who can provide support onsite in person where required.

What you will be doing

- Act as the escalation point for complex technical issues, resolving tickets that Level 1 support triage.
- Troubleshoot and resolve issues related to Microsoft, Office365, AWS, Active Directory, Citrix, CrowdStrike, Mimecast etc.
- Provide timely and effective technical support via phone, email, and in-person for hardware, software, and network problems
- Participate in IT projects as required, such as system upgrades, rollouts, or migrations.

Essential skills

- Minimum 3+ years' experience in a dedicated Level 2 Service Desk role.
- Strong working knowledge of Microsoft suite including SharePoint/AD etc
- Excellent understanding of basic networking concepts

Additional

If you would like to be considered for this role, please click apply and submit your resume preferably as a MS Word Doc.

For more information, please contact Steffan Rees of Aurec Recruitment.

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