Team Leader Recoveries

5 days ago


North Lakes, Australia Auto & General Holdings Full time

Directly supervises the activities of the assigned claims unit and provides advice to Claims Officers on general Company claims policy.
- _ Delivering superior financial, service and effectiveness outcomes in line with key performance_
- _ indicators and overall department and company objectives_
- _ Coach, train and mentor direct reports using technical expertise to pursue recovery_
- _ opportunities_
- _ Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure_
- _ alignment with goals and overall objectives are being met_
- _ Develop and implement processes to ensure maximum recovery potential is recognised within_
- _ the team, using technical knowledge and file management skills to create fair and prompt_
- _ outcomes for all parties_
- To lead, coach and mentor a team of dedicated and task focused recovery specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost._



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