Product Quality

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." **Location** - Brisbane (North Lakes) **Employment type** - Full Time Permanent **Department** - Sales & Commercial **Deadline** - 2025-10-30 **Mobility support** - Domestic **Our team within IKEA** - At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. **What you need to know** - Working at IKEA has its benefits and rewards: - Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more - 24/7 access to our Employee Assistance Program for health and wellbeing support - 15% Co-worker discount - Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant - Co-worker uniform provided - Free Co-worker parking - Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). - Bonus programme (where eligible) - Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional information: - This role is Permanent Full-time, 76hrs/fortnight - The Hiring Manager for this role is Nick Van Kampen - Business Navigation & Operations Manager - Applications close Thursday 30th October 2025 - As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday). - As Product Quality & Recovery Manager your responsibilities will include, but are not limited to: - Lead, coach and develop the Product Quality & Recovery team to deliver exceptional customer-focused results. - Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process. - Set goals and key measures for Product RecSet goals and key measures for Product Recovery, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards. overy, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards. - Ensure the team takes timely and appropriate actions according to IKEA Australia’s working methods and compliance guidelines. - Present and sell As-Is products with pride and purpose, setting compelling prices that delight customers while achieving great results for the store. - Actively contribute to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers. **Who you are** - As Product Quality & Recovery Manager you are: - You are a confident leader with a passion for sustainability and are determined to make a difference. - You bring strong business acumen, curiosity, and a hands-on approach to achieving results. - A track record of delivering on sales KPIs and budgets, with the ability to maximise profitability and growth. - Previous experience managing and leading teams in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth. - A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others. - Excellent stakeholder engagement skills with the ability to influence and align others to your vision. - Pro-active and analytical, with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes. - Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level). - A solid understanding of waste management and sustainability principles (desirable).