Workforce Planner

2 weeks ago

North Ryde, Australia Downer Group Full time

We currently have an opportunity for a **Workforce Planner **to join our team. This position will support the key delivery of workforce management practices across the Downer Contact Centres, namely team schedules, real time management, and reporting.
- Demonstrated experience in Workforce Planning.
- COPC Accreditation/Training (desirable)
- Experience working with Contact Centre Workforce Management Systems and telephony platforms (calabrio, touchpoint) preferred.
- Demonstrated understanding of all workforce planning principles.
- Experience working in a National and 24/7 Contact Centre operations desirable.
- Experience working for a BPO/outsourcer desirable.
- Strong analytical, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines with good attention to detail.Possess excellent people skills and the ability to consider all views regarding Scheduling, RTM, and other Workforce Planning Practices.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.

**Why work for us?**

Working for the Social Infrastructure and Citizen Services business unit, means being part of something new and exciting. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Training and development to support your career.
- Internal career opportunities across the Downer Group business
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

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