Business Contact Centre Representative

2 days ago

North Sydney, Australia Equifax Full time

The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer.

You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.

**What you’ll do**
- Strong communication skills, both written and oral
- Demonstrated ability to display tact, diplomacy and confidentiality
- Experience with administrative processing ideally within a complex corporate environment
- Time management skills, working well to deadlines with mínimal supervision
- An eye for detail, excellent listening and problem-solving skills
- A team player who has a positive attitude towards change and being flexible
- Works well under pressure and possesses initiative to take on challenges

**What experience you need**
- Retail sales or customer service experience
- Experience working within SLA’s/KPI’s
- What could set you apart
- Previous experience in customer service call centre

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