Collections Officer

1 week ago

Gold Coast, Australia Scottish Pacific Business Finance Full time

Call Centre & Customer Service
Customer Service

We're on the look out for a Collections superstar with a passion for customer service excellence to join us.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you'll make an impact:
Be part of an innovative, fast growing dynamic FinTech and make a difference. Perfect role for a results-orientated Collections or Debt Recovery professional looking for a change.

As a Collections Officer you be responsible for managing collections activity and will help protect ScotPac’s exposure through effective debt recovery whilst simultaneously striving to give best possible service to our clients.

What you’ll do:

- Be responsible for high volume outbound “soft collections” through our technical platform
- Manage the collections activity in line with relevant debt collection guidelines
- Negotiate missed payments and payments plans and issuing relevant notices
- Liaise with third party legal teams for advance collections, mercantile agents, debt sale organisations and relevant industry bodies

What you’ll bring with you:

- Highly motivated with an ability to work effectively and efficiently in a fast paced high volume environment within our collaborative team
- Previous experience in collections or debt recovery
- Possess exceptional communications skills to maintain, nurture and build relationships
- Previous experience in commercial finance would be an advantage but is not essential
- Curious mindset with a hunger for learning new skills.

What We Bring:

- Wellness benefit centred around your physical, mental, financial and social health including a $299 allowance to spend on your health each year and Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative, supportive inclusive culture with excellent learning and development opportunities - be part of the broader ScotPac group where everyone is friendly & happy to help and learn from leading industry experts
- ScotPac Covid-19 Vaccination Policy

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