Collections Officer

4 days ago

Gold Coast, Queensland, Australia Affordable Car Loans Full time $60,000 - $80,000 per year

Who We Are

At ACL Group, we're not your typical finance company. We are pioneers in the world of non-traditional car finance, helping people who may not fit the typical lending criteria get the financial support they need. We work with a variety of customers, from those with a great credit history to those who have struggled to secure finance with mainstream lenders.

What sets us apart? It's our customer-first approach, our highly skilled team, and our commitment to integrity in everything we do. We believe in doing things the right way—by following industry standards, adhering to best practices, and always putting our customers' needs at the forefront.

About the Role

As a Collections Officer at ACL Group, you'll play a vital role in supporting customers and ensuring responsible management of overdue accounts. You'll handle everything from negotiating repayment arrangements and processing hardship applications, to liaising with commercial agents and completing insurance claim releases.

This role is perfect for someone who's professional, detail-oriented, and thrives in a fast-paced environment where no two days are the same.

Key Responsibilities

  • Manage inbound and outbound customer calls regarding overdue accounts
  • Negotiate fair and compliant payment arrangements with customers
  • Process financial hardship applications efficiently and empathetically
  • Liaise with external agents to locate customers and manage collections activities
  • Complete and process insurance claim release forms
  • Maintain accurate records of customer contact and collection activities
  • Support the Collections team and other business areas with general administration tasks
  • Ensure compliance with the Debt Collection Guidelines, NCCP, and Privacy Act.

A Little Bit About You

You're someone who can balance empathy with accountability - understanding that behind every account is a customer, and behind every call is an opportunity to make a difference.

Desirable Skills

  • Strong Communication & Negotiation: You're confident in conversations, able to de-escalate difficult situations and find positive outcomes for both the customer and the business.
  • Knowledge of Collections & Compliance: You understand debt collection principles, credit management processes, and key legislation like the Debt Collection Guidelines, NCCP, and Privacy Act.
  • Proactive & Resilient: You stay calm under pressure and handle challenging conversations with professionalism and empathy.
  • Time Management Pro: You're great at juggling multiple priorities without compromising on quality or deadlines.
  • Adaptable & Open-Minded: You thrive in a dynamic environment, embracing change and keeping up with evolving policies and technology.
  • Team Player: You collaborate easily with colleagues, customers, and external partners, contributing to a supportive team culture.
  • Integrity: You hold yourself to high ethical standards, always acting with honesty, accountability, and discretion.

What We Offer

We're all about helping you grow—both personally and professionally:

  • Career Growth: We believe in promoting from within. You'll have plenty of opportunities to advance in your career and develop new skills through mentorship programs and internal promotions.
  • Supportive Work Environment: You'll be part of a close-knit team where your ideas and contributions are truly valued.
  • Education Support: We offer study assistance and training programs to help you reach your full potential.

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