Collections Officer
2 weeks ago
Who We Are
At ACL Group, we're not your typical finance company. We are pioneers in the world of non-traditional car finance, helping people who may not fit the typical lending criteria get the financial support they need. We work with a variety of customers, from those with a great credit history to those who have struggled to secure finance with mainstream lenders.
What sets us apart? It's our customer-first approach, our highly skilled team, and our commitment to integrity in everything we do. We believe in doing things the right way—by following industry standards, adhering to best practices, and always putting our customers' needs at the forefront.
About the Role
As a Collections Officer at ACL Group, you'll play a vital role in supporting customers and ensuring responsible management of overdue accounts. You'll handle everything from negotiating repayment arrangements and processing hardship applications, to liaising with commercial agents and completing insurance claim releases.
This role is perfect for someone who's professional, detail-oriented, and thrives in a fast-paced environment where no two days are the same.
Key Responsibilities
- Manage inbound and outbound customer calls regarding overdue accounts
- Negotiate fair and compliant payment arrangements with customers
- Process financial hardship applications efficiently and empathetically
- Liaise with external agents to locate customers and manage collections activities
- Complete and process insurance claim release forms
- Maintain accurate records of customer contact and collection activities
- Support the Collections team and other business areas with general administration tasks
- Ensure compliance with the Debt Collection Guidelines, NCCP, and Privacy Act.
A Little Bit About You
You're someone who can balance empathy with accountability - understanding that behind every account is a customer, and behind every call is an opportunity to make a difference.
Desirable Skills
- Strong Communication & Negotiation: You're confident in conversations, able to de-escalate difficult situations and find positive outcomes for both the customer and the business.
- Knowledge of Collections & Compliance: You understand debt collection principles, credit management processes, and key legislation like the Debt Collection Guidelines, NCCP, and Privacy Act.
- Proactive & Resilient: You stay calm under pressure and handle challenging conversations with professionalism and empathy.
- Time Management Pro: You're great at juggling multiple priorities without compromising on quality or deadlines.
- Adaptable & Open-Minded: You thrive in a dynamic environment, embracing change and keeping up with evolving policies and technology.
- Team Player: You collaborate easily with colleagues, customers, and external partners, contributing to a supportive team culture.
- Integrity: You hold yourself to high ethical standards, always acting with honesty, accountability, and discretion.
What We Offer
We're all about helping you grow—both personally and professionally:
- Career Growth: We believe in promoting from within. You'll have plenty of opportunities to advance in your career and develop new skills through mentorship programs and internal promotions.
- Supportive Work Environment: You'll be part of a close-knit team where your ideas and contributions are truly valued.
- Education Support: We offer study assistance and training programs to help you reach your full potential.
-
Vehicle Trolley Collection
2 weeks ago
Gold Coast, Queensland, Australia Coles Supermarkets Australia Pty Full timeIt takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you're instore, on the road delivering orders or behind the scenes, you'll find plenty of ways to make a difference every day. What's more, you'll be part of a team that's just as diverse as the communities we serve. With the right...
-
Field Officer
2 weeks ago
Gold Coast, Queensland, Australia Queensland Government Full timeAs a Field Officer, you'll be at the frontline of shaping Queensland's future workforce. You'll champion skills development by connecting directly with employers, individuals, and communities—promoting training opportunities that unlock potential and drive performance. Working closely with key stakeholders, you'll help ensure Queenslanders have the tools...
-
Health Information Services Officer
2 weeks ago
Gold Coast, Queensland, Australia Healthscope Limited Full timeAbout the roleAn exciting opportunity has become available for an enthusiastic Health Information Services Officer to join our Health Information Services team on a full-time basis. The Health Information Services Officer will require the ability to work flexible hours Monday to Friday (no weekends or nights).Shift times between 7am-3pm or 8am-4pm.Reporting...
-
Customer Contact Officer
2 weeks ago
Gold Coast, Queensland, Australia Serco Plc Full timePlease note, we're currently recruiting for our next intakes commencing in January and February 2026.Serco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.As part of our team, you will represent a Federal Government agency delivering services and support to...
-
School Officer
6 days ago
Gold Coast, Queensland, Australia Brisbane Catholic Education Full timeAbout Brisbane Catholic Education Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...
-
Student Admin Office
6 days ago
Gold Coast, Queensland, Australia Brisbane Catholic Education Full timeAbout Brisbane Catholic Education Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...
-
School Officer
6 days ago
Gold Coast, Queensland, Australia Brisbane Catholic Education Full timeAbout Brisbane Catholic Education Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...
-
School Officer
6 days ago
Gold Coast, Queensland, Australia Brisbane Catholic Education Full timeAbout Brisbane Catholic Education Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...
-
School Officer
2 weeks ago
Gold Coast, Queensland, Australia Brisbane Catholic Education Full timeAbout Brisbane Catholic Education Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...
-
Property Assistant
20 hours ago
Gold Coast, Queensland, Australia Savills Full timeAbout Savills At Savills Australia, you will help shape the future of the Australian property market. You will do so as a member of a property services firm with an unparalleled reputation for excellence. Globally, Savills has been introducing innovations to market and delivering exceptional service to clients for over 150 years.About the RoleA unique...
