Customer Service and Supply Chain Specialist

**About The Company**

Imerys is a world leader in mineral-based specialties, creating specialty solutions that improve everyday life. Our success is built on our people and creating an environment where our 18,300 employees around the globe can thrive.

Imerys Sydney, a company under Imerys group, is currently seeking a qualified Customer Service and Supply Chain member to join our exciting and close-knitted team based in our office at Norwest.

**About The Role**

As a Customer Service and Supply Chain Specialist, you have a wide range of tasks and functions to which assist not only our customers but also the wider organization:
**Outbound Order Fulfillment Processing**
- Receive customer purchase order, verify and input in SAP system.
- Coordinate with warehouse and transport suppliers to arrange suitable delivery solutions to the customer.
- Prepare shipping documents and share with the customer as per required timeline.
- Process all the required transactions in SAP as per standard operating guidelines.
- Monitor order credit block as well as delivery status and ensure all relevant parties are made aware of potential problems.

**Customer Service**
- Assist all customers’ enquiries and feedbacks related to orders.
- Establish and maintain good working relationships with customers.
- Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.
- Provide assistance for urgent orders out of working hours / during holidays when it is required.
- Record customer complaints in CRM, work with relevant parties to investigate the root cause, identify corrective and preventive action to provide a suitable response to the customer.

**Stock Planning**
- Work with customers and sales to understand demand forecasts supporting the stock planning process.
- Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment timing and quantity, and advise involved parties of potential supply issues.
- Create replenishment purchase orders in SAP and liaise with internal and external suppliers to arrange shipment as requested delivery date.
- Initiate stock transfer among warehouses when it is required.

**Inbound Management**
- Follow up all inbound replenishment purchase orders until goods are delivered to the assigned warehouses.
- Work with nominated freight forwarders / customs brokers for the import clearance process of Imerys’ inbound shipments including packaging declaration process.
- Verify inbound receipt report provided by the warehouses.
- Report and escalation missing / damage stock issue to relevant parties.
- Post goods receipt in the system.

**Local Production Planning**
- Issue raw material to local toller for production.
- Work closely with the toller to understand the production schedule and ensure on time replenishment.

**Reporting and Administration**
- Prepare regular reports to monitor and measure work performance such as: KPI performance report, replenishment purchase order tracking report, inventory report, safety stock and reorder calculation, backlog orders / orders with past delivery date.
- Verify and upload all logistics / tolling suppliers’ invoices in SAP for payment processing and ensure all the transactions performed by external.
- Other general administrative and adhoc reports that may be required from time to time.

**Master Data Management**

Ensure Data Accuracy in SAP:

- Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.
- Material and customer master data: follow the standard operation requirements for material and customer creation, extension; ensure data accuracy and no duplication.
- **The successful applicant would ideally meet the following criteria**:_
- Graduate with a bachelor's degree in Industrial Engineering, Supply Chain and Logistics major.
- Have at least 4 years Customer Service and Logistics / Supply Chain experience.
- Have fundamental understanding of the manufacturing process and Lean concept in order to optimize processes and eliminate waste, improve operational efficiency and reduce cost.
- Have fundamental understanding of root cause analysis, identity corrective and preventive action, area of improvements and implement the solutions that are aligned with industrial best practice.
- Experience in working with ERP data (preferably with SAP), conducting testing ERP new process flow when it is required and reporting system errors.
- Experience in data mining and trending analysis.
- Be able to work to adapt to flexible time requirements and onsite as per company’s policy.
- Prior experience working with CRM or Sales management systems.
- A motivated individual with the able collaborative as well as autonomous as required by nature of the tasks or deadlines required to be met, confident and ar