Energy Specialist, Retail X

11 hours ago

Brisbane, Australia Origin Energy Full time

Salary + annual bonus + performance review + overtime available
- Ongoing learning & development opportunities, continuous improvement culture
- Brisbane based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

**Duties**
- In Retail Operations, we’re at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
- Provide end to end customer service across multiple channels, using our new Kraken technology.
- You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy

**Skills & experience**
- Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority.
- Ability to interpret information and data to understand customer queries and solve problems
- Able to identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
- A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

**Benefits**
- 3 week training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

For more information contact: Kirsten Grace

  • Energy Specialist, Retail X

    2 days ago

    Brisbane, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available - Ongoing learning & development opportunities, continuous improvement culture - Brisbane based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you...

  • Energy Specialist, Retail X

    6 days ago

    Brisbane, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available - Ongoing learning & development opportunities, continuous improvement culture - CBD office 2 mins walk from Central Station, Brisbane based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that...

  • Energy Specialist, Retail X

    1 week ago

    Brisbane, Australia Origin Energy Full time

    Deliver end to end customer service, always strive to go above & beyond - Hybrid working environment, min 2 days pw in the office - Brisbane based, start date 15th April **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy...

  • Energy Specialist

    11 hours ago

    Brisbane, Australia Origin Energy Full time

    Deliver end to end customer service, always strive go above & beyond - 4 days a week in the CBD office, 1 day WFH - Brisbane based **Join a team that's All Kinds of Useful** At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and...

  • Marketing Content Specialist

    6 days ago

    Brisbane, Australia Shell Energy Full time

    Be part of high performing team with a great team culture - We invest time in our people and help them chart their own career trajectory - We prioritise respect for each other, our customers, communities & stakeholders **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about...

  • Head of Retail

    2 weeks ago

    Brisbane, Queensland, Australia CS Energy Full time $120,000 - $180,000 per year

    Lead the Future of our Retail business at CS EnergyCS Energy is looking for a visionary Head of Retail to define and deliver our retail strategy in a dynamic energy landscape. This pivotal role will lead the development and execution of CS Energy's retail vision, driving customer growth, ensuring operational excellence, and achieving outstanding commercial,...

  • Data Management Specialist

    2 weeks ago

    Brisbane, Australia Energy Queensland Full time

    Permanent opportunity to join our Enterprise Data team - Brisbane - 9-day $158k+ or 10-day $179k+ plus 14.75% super **Your future is Energy Queensland**: Energy Queensland, and our operational brands: Energex, Ergon Energy Network, Ergon Retail and Yurika, are at the frontline of progress in the energy industry. As Australia’s largest government-owned...

  • Digital Marketing Specialist

    6 days ago

    Brisbane, Australia Shell Energy Full time

    A highly supportive environment with a culture of care - Be part of high performing team with a great team culture - Flexible training programs that keep pace with the changing needs of our team **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets....

  • Internal Audit Specialist

    6 days ago

    Brisbane, Queensland, Australia CS Energy Full time $80,000 - $120,000 per year

    Are you ready to be part of a high-performing team driving transformation and excellence in corporate governance? At CS Energy, we're seeking an experienced Internal Audit Specialist to help shape the future of our internal audit function. This is your opportunity to work in a dynamic environment where your insights and expertise will directly influence...

  • Business Process Improvement Specialist

    2 weeks ago

    Brisbane, Australia Energy Queensland Full time

    Permanent opportunity to join our Business and Process Improvement team - Brisbane - 9-day $158k+ or 10-day $179k+ plus 14.75% super **Your future is Energy Queensland**: Energy Queensland, and our operational brands: Energex, Ergon Energy Network, Ergon Retail and Yurika, are at the frontline of progress. As Australia’s largest government-owned...