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Service Innovation Coach

3 weeks ago

Macquarie Park, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the Team**:
Central Operations keeps our business moving. Our team cares for, supports, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our customers every day.

**About the Role**:
This role plays an integral part in supporting our stores as we transition away from 1 to 1 check outs. Through visiting stores across NSW and QLD, you will run sessions and make sure our retail teams are equipped to continue providing top shelf customer service in this changing environment.

You will also:

- Act as a key lead for activity and change within the state
- Support the National Change and Transformation team with coordination and execution of all Service innovation activities.
- Coach, guide and support Store Managers and Regional Managers in achieving performance metrics through effective mentoring
- Spend 1-2 days a week visiting locations across NSW and QLD

**About you and your Skills**:
You will have:

- A deep understanding of retail operations preferabbly within customer service
- Demonstrated experience in delivering and facilitating complex programs
- Strong leadership skills, including the ability to mobilise and motivate teams
- Possesses a driver’s license and able to travel to stores for business reasons

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 82920

Employment Type: Full time
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