Hospitality Manager

Full-time - Permanent

Camberwell, VIC

Hybrid Working with fantastic work life balance

Make a difference for individuals and communities through the work you do

Generous not-for-profit salary packaging

About us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

Baptcare is on a journey to mature its fundraising practice, including upgrading its administration platform. A desire to be hands-on in helping shape and grow Baptcare’s social impact, starting with processes and policies to enable scale is important.

About the role

We have an exciting opportunity for you to join Baptcare as our Hospitality Manager. The role is mainly responsible for optimising the consumer experience in relation to the Baptcare Hospitality Residential offering in Aged Care and Retirement Living.

The Hospitality Manager oversees the business functions and all staff associated with quality outcomes in catering, cleaning, laundry, and hospitality style service offerings at the Baptcare’s residential facilities.

**You will also be responsible for**:
Establish and maintain positive working relationships both internally with key stakeholders and externally between Baptcare and approved contractors, ensuring agreed contract terms and tender specifications are applied and the delivery to the customer is of a high quality.

Ensure that the Baptcare Living Well Essentials package and other packaged style services are supported by adequate pricing, program delivery and clear collateral.

Manage and measure financial budgets and ensure the services or goods delivered reflect agreed budgets and report accordingly.

Perform other duties as required by General Manager Service and Operations consistent with the broad emphasis of the position.

About you

**In addition, you will also**:
Demonstrated senior management experience which relates to residential care or a hotel service style operation

Well-developed knowledge and understanding of the Aged Care Act 1997, Accreditation Standards, and relevant legislation

Sound financial/budget management experience

Demonstrated ability to build and maintain effective working relationships

Consultative approach with residents, staff, colleagues, and other stakeholders

Managerial experience in a related area of hospitality

Food Safety Supervisor Health Competency Qualifications

Your Benefits

You will enjoy a great range of benefits and rewards including;
Enjoy the benefits of salary packaging with up to $18,500k pa tax free

Competitive Remuneration and Incentive Program

A range of attractive product and service discounts from partner providers

Supported Learning and Career Development program

Flexible Working Arrangements including Work-From-Home days with a real work-life balance

Satisfactory Police Check

Satisfactory Working with Children Check

COVID-19 vaccinations, or willingness to obtain before commencement

Alignment with the Baptcare vision and mission

Developed understanding of and empathy towards the ethos of the Christian faith

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get a Flu vaccination and COVID vaccination

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.