Hospitality Operations Manager

Full-time - Permanent

Camberwell, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the Role

We are seeking an experienced Hospitality Operations Manager to oversee and support the Baptcare Hospitality In-house model and general operations across Baptcare homes.

This role supports both inhouse and outsourced operations including Catering, Cleaning, Laundry and Housekeeping teams. The role includes enforcing food safety awareness, and compliance, supporting RCSM’s, chef managers and the hospitality teams in day-to-day operations. The role takes charge of a selection of Residential Aged Care Facilities, Retirement Living, and other associated businesses such as Cafes and community care.

About You

We are currently looking for motivated and passionate Hospitality Operations Manager to lead and support the Residential Operations team.

You will be friendly, caring, and resilient. A true professional who genuinely wants the best for your clients.

Relevant and current Industry training in food safety.

Certificate IV in Catering/Hospitality.

Demonstrated ability to lead and manage diverse hospitality teams effectively.

Proven ability to improve employee satisfaction and retention, while fostering a collaborative and high-performing work environment.

Demonstrated experience in developing relationships with both internal and external clients.

Previous experience in food safety compliance, maintaining high levels of customer satisfaction, and effectively managing budgets to achieve financial targets in a complex operational setting.

A strong commitment to maintaining a safe work environment, possessing comprehensive compliance with food safety standards, regulatory requirements, and HACCP guidelines.

Comprehensive understanding to catering P&Ls, stock control, COG, and roster management.

Ability to drive innovation in catering services through the integration of industry trends and the implementation of cost saving measures, contributing to the continuous improvement of service quality.

Previous experience and working knowledge of menu planning, ordering and special diet preparation highly desirable.

Good verbal and written communication and basic computer skills.

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Work with a supportive and dynamic team.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Career and development opportunities.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have a Driver’s Licence and own reliable vehicle.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.