Receptionist

A dynamic work environment with a team culture to be proud of
- Sustainable work/life balance
- To learn and grow professionally

Our clients range from small, smart businesses to large multinationals. If you enjoy learning new skills, using the latest technology, and working across a range of tasks and challenges, this could be the job you’re looking for.

We have an opening for a
**Receptionist/Junior Admin** for a full-time position based at our Brisbane office in Tingalpa.

Are you...
- An out-of-the-box thinker
- Enthusiastic, with a great work ethic
- An organizer who makes things happen and enjoys helping their team

Then you’re going to fit right in at Smile IT

**What you will do**:

- Reception and first line of customer contact - Be friendly and enthusiastic when answering our phones, and dealing with visitors and deliveries.
- Build relationships with our customers - Logging and following up their support calls, escalating potential problems, and ensuring that our customers receive great service.
- Keeping our offices spic & span and ready to impress at all times - ensure that we are ready for meetings, keep our office and kitchen supplies up to date, attend to housekeeping, and action maintenance items.
- Assisting your Admin team with a range of tasks - stepping up with a can-do attitude to help out the busy team with admin-related tasks, supporting our accounts and procurements team, and our telecoms division.
- Assist management with arranging events, celebrations, and social activities - bring your creativity
- Help the technical team to keep work flowing smoothly - Keep track of our technicians' activities, schedule meetings and jobs, and facilitate good communication across the team.
- Assist with organising site visits and projects - help the project teams with planning on-site jobs, checking equipment, organising couriers, booking flights, parking and accommodation.
- Look after our people - book training, assist with compliance requirements, arrange uniforms, keep our shared calendar and rosters up to date, and track leave.
- Help us improve - bring your suggestions and ideas, and help us work smarter. Assist with documenting procedures and curating information. Get involved in projects to grow and improve the business.
- Ad-hoc office-related errands

**To do well in this role, you will**:

- Be reliable and consistent so that we can depend on you
- Have good MS Office skills, and be generally confident around tech
- Have a great telephone manner
- Have good attention to detail, and the ability to work systematically.
- Be able to manage a busy To-Do list without letting tasks fall through the cracks
- Be able to cope with pressure in a calm, professional and positive manner
- Have enthusiasm, resilience, a can-do attitude, and a willingness to learn
- Have your own transport and a valid driver’s licence

Previous experience in an admin role, customer service role, or working at an IT MSP, is an advantage

You will enjoy the satisfaction of helping and supporting your co-workers, and seeing the difference you make in our daily work lives. A cohesive and experienced admin team will support and encourage you in your role.

**About Smile IT**
At Smile IT we believe that people should love what they do, and the environment they do it in We try to create an enjoyable space that promotes cohesion and support among team members. This means our employees are goal-focused, energetic and value team membership.

We celebrate successes, learn from challenges and are always looking towards improving ourselves. This translates into a happy team and satisfied customers. Smiles all round

If you are ready to take the next step in your career, and grow into a role that you can truly make your own, then send us your resume and a covering letter telling us what your career goals are and what inspires you to do your best work. Please don’t skip the cover letter - it’s important to us.

**Catch line for Seek**:
Grow your career at Smile IT An admin role at Smile IT is so much more - join a forward thinking team with amazing culture and sustainable work/life balance.