Inside Account Manager

**Inside Account Manager**: at DigiCert

Melbourne

**POSITION**

Inside Account Manager

**WHO WE ARE**

DigiCert is the world’s premier provider of high-assurance digital certificates and is the only provider of enterprise-grade SSL, IoT and PKI solutions. The world’s top banks, e-commerce retailers, healthcare providers, manufacturers and technology companies rely on us to secure their digital properties and to protect the privacy and data integrity of their consumers. We secure:

- 97 of the top 100 banks
- 89% of Fortune500 companies
- 81% of all e-commerce traffic

Computerworld named DigiCert one of the Top 100 Places to Work in IT. Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in.

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Inside Account Manager is responsible for DigiCert’s retail customer base. This role will be responsible for retail customers in our ANZ region and MMKT customers in Asia. They must be able to demonstrate excellent selling, communication and problem-solving skills in a fast-paced business environment. A combination of account development, account management and customer service skills are required for this position.

**WHAT YOU WILL DO**
- Ensure timely customer renewals, customer retention and customer expansion
- Maximizes sales opportunities while protecting loyalty by ensuring the highest levels of customer satisfaction
- Drive sales through contacting lead base and using a consultative sales process to find best result for the customer
- Manage customer communication through all traditional mediums of communication
- Demonstrate an ability to handle objections in a positive manner
- Demonstrated ability to identify and solve problems independently
- Provide demonstrations of DigiCert technology through web conferencing services

**WHAT YOU HAVE**
- 1-2 years sales experience preferred
- Ability manage customer relationship from end to end
- Fluent English, with excellent oral and written skills (additional language a bonus)
- Computer literate (MS Word, Excel) & Internet savvy
- Experience with SFDC or similar CRM an advantage
- Experience working with a SaaS provider an advantage
- Strong technical acumen
- Ability to be able to sell and manage over phone and web conferencing an advantage (training will also be provided)

**ATTRIBUTES THAT WILL SET YOU APART**
- High Energy level
- Proactive and able to use own initiative
- Goal orientated
- Good time management (can prioritize effectively)
- Technologist preferred
- Flexible and adaptable (working hours and responsibilities)
- High degree of integrity and trustworthiness
- Professional approach to work
- Work within corporate philosophy and objectives
- Ability to acquire and maintain “trusted employee” status

**WHATS IN IT FOR YOU**
- Private Health Insurance
- Employee Assistance Program
- Education Support Program
- Headspace membership
- Novated Leasing
- Gym Allowance
- Life Insurance
- Disability Insurance
- Sabbatical
- Moving Leave
- Study Leave
- Paid Maternity/Paternity Leave

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.