Customer Success Manager

3 days ago

Sydney, Australia Reejig Full time

Company Description

Imagine a world where Monday blues are a thing of the past. Where redundancies provide real opportunities to pivot. And where everyone can shape a career meaningful to them.

At Reejig, we think everyone deserves to fulfil their career potential. Our AI helps companies adapt and grow, making it easy for HR teams to see their entire talent pool, identify skill gaps and build careers.

Our Mission

At Reejig, we are committed to creating a world with Zero Wasted Potential. A world with zero wasted potential is where every individual has access to a meaningful career; where every business can be taken to new heights because we are able to unlock the skills and potential of our people; where society has confidence in a working world in which everyone has access to fair and equal opportunity. This is what we stand for.

**Job Description**:
Your part of #zerowastedpotential includes:

- Provide a first-class customer experience and become the trusted advisor and first point of contact.
- Retain and renew existing accounts through promoting growth and driving product advocacy.
- Develop long term strategic account plans that identify expansion opportunities.
- Organize and run Quarterly Business Reviews centered on ROI and Success Metrics.
- Report up to date metrics on client usage data and health indicators.
- Work collaboratively with cross functional teams to provide best-in-class customer experiences for new and existing customers.
- Assist in developing and maintaining materials to ensure customer utilization and success.

**This a fully remote role based anywhere in Australia.**

**Qualifications**:
To be a successful member of the Reejig tribe, you will be an experienced Customer Success Manager who is passionate about customer success, empowering others, and delivering value to customers. You will have
- 2+ years of experience in (Enterprise) Customer Success.
- Experience working in a startup environment is preferred.
- Excellent critical thinking skills with an ability to breakdown business problems and create solutions that align to customer goals.
- Exceptional communication, listening, and relationship building skills, driven by empathy and a desire to understand where customers are coming from.
- Experience with Customer Success methodologies, processes, and enablement best practices.
- A proven track record of driving customer satisfaction and enhancing the customer experience.
- Ability to to be self-motivated, highly organized and have a positive attitude and professional demeanor.
- A passion for ensuring your customers are successful

Additional Information

What’s in it for you?
- An opportunity to be your best self, part of our purpose led organisation changing the world and the lives of thousands of people.
- Being part of an amazing team where our purpose of #zerowastedpotential is lived every day
- Inclusive, fun, team focused environment with great balance for personal and family life
- Generous compensation and access to Reejig’s Employee Share Scheme

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