National Complaints Manager

2 weeks ago


Parramatta, Australia Link Group Full time

**Overview**:
Elevate your career with Link Market Services, a leading provider of registry and related services for the financial and corporate sectors. We're seeking a dedicated National Complaints Manager to drive excellence in our complaint's resolution procedures from our state-of-the-art offices in Parramatta CBD, offering flexible hybrid working arrangements.

**Why Join Us**:
At Link Market Services, we're committed to delivering exceptional experiences for our clients and investors. Join our team and make a meaningful impact in a supportive and dynamic environment.

**Key Responsibilities**:

- Manage complaints resolution procedures, ensuring robust and transparent processes.
- Develop, maintain, and communicate comprehensive complaints process internally and externally.
- Communicate effectively with complainants to achieve mutually satisfactory outcomes.
- Ensure smooth operation of data integrity and reporting processes.
- Identify and recommend permanent corrective actions to reduce repeat activity.
- Provide support across suspicious matter reporting (SMR) investigations.
- Ensure compliance with contractual, SLA, statutory, and regulatory requirements.

**Desired Experience & Attributes**:

- Customer service and Share Registry experience, particularly in handling complaints.
- Experience in process improvement or complaints management.
- Strong leadership skills.
- Exceptional written and verbal communication skills.
- Attention to detail and ability to manage competing deadlines.
- Ownership and accountability in resolving complaints and SMRs.
- Ability to manage relationships with internal and external partners/vendors.
- Negotiation skills and ability to build strong working relationships.
- Analytical and problem-solving skills.

**What’s it like to work here?**
Join a supportive, diverse, and flexible work environment that values your wellbeing. Benefit from continuous learning opportunities and a range of perks including salary sacrificing, paid parental leave, employee discounts, hybrid working

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.



  • Parramatta, Australia Link Group Full time

    **Location: Parramatta** Are you a skilled Complaints Manager with a passion for delivering exceptional service within the financial services industry? Join MUFG Corporate Markets as our National Complaints Manager and lead the charge in developing and maintaining a robust and transparent complaints resolution process. This role is pivotal in ensuring...


  • Parramatta, Australia Cumberland Council Full time

    Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an...


  • Parramatta, Australia National Heavy Vehicle Regulator Full time

    **About the role** - As the _**_Team Leader, National Operations _**_you will be responsible for leading the National Operations team to support the co-ordination of planning and delivery of national operations across a growing footprint of NHVR jurisdictions to ensure a nationally consistent, effective and coordinated regulatory response to identified risks...

  • Customer Relations

    19 hours ago


    Parramatta, Australia HSBC Full time

    Some career choices have more impact than others. We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day. As an HSBC employee in Australia, you’ll have access to tailored professional...

  • Manager, Legal

    19 hours ago


    Parramatta, Australia Catholic Diocese of Parramatta Full time

    **About the Diocese** The Diocese of Parramatta is home to more than 330,000 Catholics and is one of the fastest growing dioceses in Australia. The Diocese is made up of 46 parishes, 80 Catholic schools, and more than 43,000 students and includes a number of agencies which assist the Bishop in the pastoral care of the community. Are you seeking to combine...


  • Parramatta, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • First Nations

    3 days ago


    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...


  • Parramatta, Australia Hitachi Construction Machinery Full time

    Hitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business. We are currently looking for an experienced Engineering professional with relevant industry knowledge and a strategic mind to contribute to the ongoing growth of the companies Hitachi branded range of construction, forestry...

  • National Manager

    1 day ago


    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping...


  • Parramatta Park, Queensland, Australia Hitachi Construction Machinery Australia Full time

    National Engineering Manager - Construction & Mining EquipmentHitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business. We are currently looking for an experienced Engineering professional with relevant industry knowledge and a strategic mind to contribute to the ongoing growth of...