Applications Analyst

• Use analytical & technical skills to develop IS application solutions for a large Mental Health Provider
• Permanent role| Full time
• WFH & Burnley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia's largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The IS vision is to provide reliable, cost-effective and secure technologies and support services that enable Mind's staff to professionally engage with, and support, our client base. The goals of the IS function are to engage with all stakeholders, deliver and maintain technology platforms and services that are fit for purpose, cost effective and secure, and be committed to achieving agreed service levels. The IS staff will always place a priority on teamwork when pursuing these objectives.

We are seeking a self-motivated, highly skilled Applications Analyst for a permanent, fulltime opportunity in the Burnley area. You will be involved in all aspects of the application lifecycle, using your analytical and technical skills to bring solutions to the organisation and enhance the operations of existing Systems. You will be able to take on a diverse spectrum of IS work. On this occasion we are seeking strength in the areas of Microsoft's Modern Workplace technologies (Microsoft 365, Teams, Sharepoint) and Copilot.

Key responsibilities

• Operate under limited direction to provide specialist input into application support and service delivery, working as a member of the team, and independently.
• Participate in establishing and continuously improving the operational procedures around applications to support and achieve the goals of the organization.
• Control and co-ordinate small-to-medium projects within the organisation in accordance with IS and organisational goals. As a member of the applications team, provide a consultancy/partnership service to a wide range of IS internal clients.
• Undertake activities across the application lifecycle, under a wide range of conditions to achieve results in line with IS and organisational goals.
• Apply proven techniques and develop appropriate methodologies throughout the Application lifecycle.

What you'll bring

• Tertiary Qualification in Information Technology or related field and/or equivalent experience.
• Highly Desirable - ITIL Foundation certification.
• Demonstrated experience in providing application support in a Microsoft environment with a high level of knowledge in IS technical operations and best practice.
• Experience working with a variety of applications and hosting methods (on premise, Azure, hybrid, and SaaS).
• Administration or advanced use of Microsoft 365 Modern Workplace technologies (Teams, SharePoint, PowerPlatform, Copilot, et.al.)

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Work flexibility arrangements available for maintaining your work-life balance.

Interested?

To apply visit Mind Careers - reference number 498123. Online applications must be submitted by 11pm Sunday 24 August 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Glen Watson - Business Application Lead
glen.watson@mindaustralia.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

PD Applications Analyst 20250805.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check & NDIS Workers Screening Check.