Customer Success Manager

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Finder (not for Hatch)**

Hatch is supporting Finder to find a great Customer Success Manager to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Finder.

**About the role at Finder**

You are smart and able to find new opportunities to build our new and existing partners list. You are commercially astute and have experience in managing relationships with clients. You also understand the value of interacting with internal teams to ensure that Finder continues to grow.

You will lead and take ownership of specific verticals on Finder, for example insurance or mobile phones and broadband. This includes taking ownership of the revenue, the partnerships, and all other aspects required to own this role from a client services perspective.

You will manage people and work in a team including with the senior performance manager, head of performance and general manager to direct outcomes, spotting commercial opportunities and collaborating with the internal team to drive.

You need to have a wide range of skills in the areas of implementation, daily tracking & pacing, reporting, analytics, internet marketing, monetisation, merchandising, account management, & sales support. This role will manage campaigns from different niche’s across several countries.

**Seniority**

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically after 2-5 years of experience.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- Sales and Customer Success Process Improvement - Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Finder.
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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