Claims Specialist

**Join Our Replacement Vehicle Team as a Claims Specialist**

**Location**: Brisbane, Melbourne or Toowoomba
**Work type**: Permanent, Full-time

At Suncorp, we’re committed to standing by our customers during life’s most difficult moments. Our Replacement Vehicle Team is essential in helping customers after significant vehicle damage, ensuring they’re Back on the Road quickly and comfortably in their new replacement vehicle.

Do you thrive on making a genuine difference in people’s lives? If so, this could be the perfect role for you. The Replacement Vehicle Team is a small group of dedicated portfolio managers focused on providing an exceptional experience for our customers.

**What you’ll do**:

- ** Make a meaningful impact.** You will provide empathetic support to ensure they feel understood, reassured, and well cared for during this challenging time.
- **Manage your own claims portfolio.** You’ll serve as the main point of contact for your portfolio of about 40 customers. From assessment you will use your high-level communication skills to guiding your customers through the process of precuring them a new vehicle, ensuring they are well educated and informed throughout.
- **Customer advocate.**You are the voice of your customers, using proactive communication and sound decision-making to fully understand and address their needs. You’ll resolve any issues that come up and advocate on behalf of your customers whenever necessary.
- **Support our motor strategy.** You’ll help us deliver on our promise of being 100% Motorvated getting customers back behind the wheel with mínimal delay, proactively working to achieve your KPI’s and achieve high level customer outcomes.

**What you’ll bring**:

- **Customer-first mindset.** You have a proven genuine passion for your customers and know how to handle sensitive conversations with empathy and professionalism.
- **Previous experience in insurance**. Previous portfolio management will be highly regarded.
- **Resilience and emotional intelligence.** You’re steady in the face of tough conversations and can support customers through emotional situations.
- **Strong decision-making skills.** You’re confident using your judgement to find practical solutions and move things forward, have a proven history of complaint resolution.
- **A love for efficiency.** You can manage multiple priorities and keep organised while still delivering great service within set timeframes.
- **Adaptability.** You like change in fact, you thrive in dynamic, evolving environments.

An interest or passion for cars and the automotive industry will be highly regarded.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 04 Sep 2025 E. Australia Standard Time
**Applications close**: 18 Sep 2025 E. Australia Standard Time