Claims Specialist

16 hours ago

Brisbane, Australia Suncorp Group Full time

**Join Our Major Loss Motor Claims Team as a Claims Specialist**
- **Start Date**: Monday 24th February
- **Location**: Brisbane or Melbourne - _Work from home opportunity available post training_
- **Role Type**:12-month Contract Role - Full-time - Monday to Friday

At Suncorp, we’re committed to being there for our customers in the moments that matter most.

Our Major Loss Motor Claims team understands the stress that comes with motor accidents or weather-related damage, and we’re here to help customers get back on the road as quickly as possible.

**Why Join Suncorp?**
- **Full-Time Contract**: 12-month contract with full-time hours, Monday to Friday.
- **Competitive Salary**: $76,400 per year, inclusive of 11.5% superannuation.
- **Flexible Working**: Embrace our hybrid work model, balancing time between the office and home.
- **Employee Referral Bonus**: Earn a $1,000 referral bonus when you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Access confidential support for personal concerns that could impact your wellbeing.
- **Comprehensive Benefits**: A full list of employee benefits can be found here - Employee benefits | Suncorp Group designed to support your work-life balance and professional development.

**What You’ll Do**
- **Empathetic Customer Interactions**: Manage Major Loss claims with a focus on providing a compassionate, expert experience to our customers. You’ll be the go-to person, connecting with clients in difficult situations and helping them through the process.
- **Smooth, Efficient Claims Management**: Handle checks, and all necessary steps to finalise a claim in a timely manner, ensuring we meet daily settlement targets.
- **Contribute To Our Motor Strategy**: Play a key role in helping us deliver on our mission of being #100% Motorvated—getting our customers back on the road fast
- **First-Call Resolution**: Be proactive in resolving inquiries and providing solutions during customer calls, ensuring that every interaction is a positive one.

**What You’ll Bring**
- **Customer Service Experience**: Proven background in a high-touch, phone-based customer service role.
- **Empathy & Resilience**: The ability to handle sensitive situations with care and maintain composure under pressure.
- **Problem-Solving Skills**: A keen ability to resolve issues effectively and quickly.
- **Adaptability**: A willingness to embrace change in a fast-paced, dynamic environment.
- **Time Management**: Excellent organizational skills, with the ability to multitask and manage competing priorities.
- **Self-Driven Development**: A proactive approach to your personal growth and career.

**Hours & Training**

You’ll work Monday to Friday, 37.5 hours per week, and will be rostered to start your shift anytime within the following windows, depending on your location:

- **QLD**: 7:00am - 10:00am
- **VIC**: 8:00am - 11:00am

**To set you up for success, you’ll undergo 5 weeks of full-time, onsite, training, Monday to Friday, at your relevant office.**

**Working from Home**
- A home phone line or VOIP connection
- A reliable internet connection
- Dual monitors, a mouse, and a webcam
- An ergonomic workstation with a desk and chair in a quiet space
- Up-to-date anti-virus software

**Ready to Make a Difference?**

**Advertised**: 31 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 07 Feb 2025 AUS Eastern Daylight Time

  • Claim Specialist

    16 hours ago

    Brisbane, Australia Suncorp Group Full time

    **Drive Your Career Forward with Suncorp - Become a Motor Claim Specialist!** Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp’s Motor Lodgement Team in Brisbane and make a real difference every day. We’re currently hiring **Full-Time Motor Claim Specialists** to...

  • Claims Specialist

    2 days ago

    Brisbane, Queensland, Australia Expert360 Full time $90,000 - $120,000 per year

    Title: Claims SpecialistLocation: Brisbane (2 roles), Sydney, Melbourne, GeelongWork Model: Hybrid (minimum 2 days per week in the office)About Expert360:Expert360 empowers more than 42,000 (and growing) elite professionals around the world to find great work and be successful. Expert360 was founded in 2013 with a simple but powerful mission - to connect...

  • Claim Specialist

    2 days ago

    Brisbane, Australia Suncorp Group Full time

    **Join the Claims Customer Service team at Suncorp and help get our customers that ‘Home’ feeling - Become a Home Claim Specialist!** Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their property...

  • Claims Specialist

    3 days ago

    Brisbane, Australia Youi Pty Ltd Full time

    Apply now Job no: 502406 Work type: 38 HOUR WK - NOT ROSTERED Location: SUNSHINE COAST, BRISBANE, SYDNEY Categories: Product and Distribution The Claims Specialist manages each claim in their portfolio end to end using deep expertise to deliver the best outcomes for our intermediated customers Up to 18 Month fixed term Key priorities - Manage a portfolio...

  • Claims Specialist

    13 hours ago

    Brisbane, Queensland, Australia KPMG Australia Full time $80,000 - $120,000 per year

    Job DescriptionWe partner with insurers, self-insurers, schemes, and employers to navigate complex claims environments, drive transformative change, and implement high-impact solutions that elevate performance and embed sustainable claims practices that optimise outcomes, control costs, mitigate risk, and deliver value across the entire claims lifecycle.This...

  • Claims Specialist

    1 week ago

    Brisbane, Queensland, Australia Coles Full time $60,000 - $90,000 per year

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamColes Group Insurance protects our team members,...

  • Specialist, Ctp Claims

    1 week ago

    Brisbane, Australia IAG New Zealand Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a **Specialist CTP.** **Your Role** We’re looking for a Claims Specialists - CTP to join our high-energy team based out of Gadigal Country (Darling Park 2, Sydney). As part of the Liability and Disputes, Common Law Team, you’ll play a key role in analysing...

  • Senior Claims Specialist – High Value and Complex Claims

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Limited Full time

    Take the next step. Be part of something bigger at Suncorp.Senior Claims Specialist – High Value and Complex ClaimsLead complex liability and professional indemnity claims with strategic impactCollaborate with legal teams, panel firms, and internal stakeholdersDrive resolution of high-value claims and contribute to technical excellenceWe're seeking a...

  • Customer Claims Specialist

    1 week ago

    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Claims Specialist

    1 week ago

    Brisbane, Australia Suncorp Group Full time

    **Join Our Replacement Vehicle Team as a Claims Specialist** **Location**: Brisbane, Melbourne or Toowoomba **Work type**: Permanent, Full-time At Suncorp, we’re committed to standing by our customers during life’s most difficult moments. Our Replacement Vehicle Team is essential in helping customers after significant vehicle damage, ensuring they’re...